Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirsten Bladek

Cleveland,OH

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

11
11
years of professional experience

Work History

Account Manager

Sharebite
10.2023 - Current
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales, and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Built relationships with customers and community to promote long-term business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Client Success Manager

Grubhub Corporate
08.2014 - 06.2023
  • I managed existing accounts by identifying new opportunities, upselling, negotiating renewals, and retaining business.
  • Notable Enterprise Accounts: Switch, PerkSpot, Thrive Capital, and Palantir Technologies
  • Increasing TMV and building rapport with my strategic accounts, securing $2,000,000 in closed-won opportunities in 2022 alone.
  • Over 1,500 proactive outreaches to clients in 2022
  • Regenerated 3+ accounts from a negative NPS score and spending consistently again through negotiation skills and communication
  • Effective market and business research resulting in the expansion of services used by clients across the United States.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Education

BA - Marketing

Johnson & Wales University
Denver
01.2013

Skills

  • Effective Communication
  • Cross-Functional Collaboration
  • Client Retention
  • Strategic Negotiation Skills
  • Strategic Upselling Techniques
  • Salesforce, Sendgrid, Data Dog, ChurnZero, Zendesk Experience
  • Goal-Oriented
  • Analytical Thinker
  • Strategic Problem Resolution
  • Compelling Writer
  • Client Relationship Development
  • Flexible Adaptability
  • Decisive Response Ability
  • Innovative Thinking
  • Meticulous Attention to Detail
  • Customer training

Accomplishments

  • Drove a 15% increase in client revenue by identifying upsell opportunities, resulting in $500,000 in additional annual revenue from existing clients.
  • Successfully expanded client usage across new office locations, increasing the average contract value by 25%.
  • Led the onboarding process for 30+ new clients per quarter, ensuring a 95% onboarding completion rate within the first 30 days.
  • Reduced client churn by 20% through personalized account reviews, proactive issue resolution, and providing tailored solutions to clients' evolving needs.
  • Identified at-risk accounts and collaborated with internal teams to deliver customized retention plans, resulting in $200,000 in saved contracts.

Timeline

Account Manager

Sharebite
10.2023 - Current

Client Success Manager

Grubhub Corporate
08.2014 - 06.2023

BA - Marketing

Johnson & Wales University

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Kirsten Bladek