Kirsten Brown
Clarkesville,GA
Summary
Ability to excel in high-pressure environments, I leveraged my expertise in customer account management and relationship building at Habersham EMC to significantly enhance member satisfaction. I think of myself as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals, I'm always up for a challenge!
Overview
5
5
years of professional experience
Work History
Member Services Representative
Habersham EMC
Clarkesville, GA
02.2024 - Current
- Maintained accurate records of member interactions and transactions.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Participated in team meetings to discuss customer service strategies and goals.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Responded promptly to emails from members seeking assistance.
- Verified identity information on new accounts using established procedures.
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Provided guidance to members on how best to use products or services offered by the organization.
- Handled customer complaints in an efficient and courteous manner.
- Researched complex issues related to accounts or services provided by the organization.
- Followed up with customers after their interaction with the organization's services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Enhanced member relationships by providing excellent service during each interaction.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Executive Assistant
Fastrak Racing Series LLC
Lavonia, GA
11.2021 - 01.2022
- Monitored incoming emails and responded accordingly in a timely manner.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Facilitated communication between different departments within organization.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained confidential records and files related to executive operations.
- Monitored inventory levels of office supplies and placed orders when necessary.
Executive Administrative Assistant
CD Properties LLC
Demorest, GA
03.2019 - 10.2021
- Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Coordinated communications between departments to ensure timely completion of projects.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Developed online databases for tracking customer contacts and sales leads.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Made travel arrangements for employee trips and conferences.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed daily invoices, reports and proposals.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Took detailed notes in meetings and disseminated information afterward.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared invoices and drafted memos for executives.
- Delivered optimal administrative, customer service and case management support.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
Education
High School Diploma -
Habersham Central High School
Mount Airy, GA05-2018
Some College (No Degree) - General Studies
North Georgia Technical College
Clarkesville, GASome College (No Degree) - Nursing
University of North Georgia
Gainesville, GASkills
- Customer Service
- Financial Transactions
- Customer Support
- Call center experience
- Issue Resolution
- Escalation Handling
- Policy understanding
- Complaint Handling
- Service Recommendations
- Database Management
- Teamwork and Collaboration
- Relationship Building
- Calm and Professional Under Pressure
- Money handling abilities
- Customer Relations
- Computer Skills
- Customer Account Management
- Document and Records Management
- Billing Adjustments and Refunds
Timeline
Member Services Representative
Habersham EMC
02.2024 - Current
Executive Assistant
Fastrak Racing Series LLC
11.2021 - 01.2022
Executive Administrative Assistant
CD Properties LLC
03.2019 - 10.2021
High School Diploma -
Habersham Central High School
Some College (No Degree) - General Studies
North Georgia Technical College
Some College (No Degree) - Nursing
University of North Georgia
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