Kirsten Wood
Irving,IL
Summary
Flexible, hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Business Assistant
Litchfield Family Dentistry - Heartland Dental
Litchfield, IL
05.2022 - Current
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Handled accounts payable and receivable tasks such as invoicing patients.
- Sorted mail daily before distributing it to appropriate personnel.
- Attended events on behalf of the organization when necessary.
- Maintained patient database by entering and updating contact information.
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Managed front desk operations including scheduling appointments, collecting payments, scanning files and documents.
- Gathered correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Communicated with patients with compassion while keeping medical information private.
Patient Service Representative
Remote - Heartland Dental
Irving, IL
11.2021 - 05.2022
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointment and procedures.
- Processed payments.
Veterinary Assistant
Animal Medical Center of Litchfield
Litchfield, IL
04.2019 - 11.2021
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Documented and tracked treatment activities.
- Assisted veterinarians in examining animals.
- Operated radiographic and ultrasound equipment.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
- Documented patient information with precision to maintain records accuracy.
- Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
- Educated clients and public on animal health, treatment protocols and general procedures.
- Worked with clients to processes all financial transactions.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Gathered, transcribed and typed medical information into charts.
Veterinary Assistant
Countryside Veterinary Clinic
Hillsboro, IL
07.2018 - 04.2019
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection during slow periods.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Promoted optimal animal health by feeding and watering on regular schedule.
Education
High School Diploma -
Accelerated Christian Education
Irving, IL06.2020
Skills
- Technologically savvy
- Reception area maintenance
- Communication
- Relationship building
- Reliable and trustworthy
- Organization
- People skills
- Decision-making
- Telephone etiquette
- Customer service
- Work ethic
- Analytical
Timeline
Business Assistant
Litchfield Family Dentistry - Heartland Dental
05.2022 - Current
Patient Service Representative
Remote - Heartland Dental
11.2021 - 05.2022
Veterinary Assistant
Animal Medical Center of Litchfield
04.2019 - 11.2021
Veterinary Assistant
Countryside Veterinary Clinic
07.2018 - 04.2019
High School Diploma -
Accelerated Christian Education