Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Wood

Irving,IL

Summary

Flexible, hard worker ready to learn and contribute to team success.

Overview

6
6
years of professional experience

Work History

Business Assistant

Litchfield Family Dentistry - Heartland Dental
Litchfield, IL
05.2022 - Current
  • Organized and maintained company files and records, ensuring accuracy and confidentiality.
  • Handled accounts payable and receivable tasks such as invoicing patients.
  • Sorted mail daily before distributing it to appropriate personnel.
  • Attended events on behalf of the organization when necessary.
  • Maintained patient database by entering and updating contact information.
  • Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Maintained accurate records of patient treatment plans, medical histories and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Managed front desk operations including scheduling appointments, collecting payments, scanning files and documents.
  • Gathered correspondence letters for insurance companies related to claims processing.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Communicated with patients with compassion while keeping medical information private.

Patient Service Representative

Remote - Heartland Dental
Irving, IL
11.2021 - 05.2022
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointment and procedures.
  • Processed payments.

Veterinary Assistant

Animal Medical Center of Litchfield
Litchfield, IL
04.2019 - 11.2021
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Documented and tracked treatment activities.
  • Assisted veterinarians in examining animals.
  • Operated radiographic and ultrasound equipment.
  • Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
  • Documented patient information with precision to maintain records accuracy.
  • Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Worked with clients to processes all financial transactions.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered, transcribed and typed medical information into charts.

Veterinary Assistant

Countryside Veterinary Clinic
Hillsboro, IL
07.2018 - 04.2019
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection during slow periods.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Promoted optimal animal health by feeding and watering on regular schedule.

Education

High School Diploma -

Accelerated Christian Education
Irving, IL
06.2020

Skills

  • Technologically savvy
  • Reception area maintenance
  • Communication
  • Relationship building
  • Reliable and trustworthy
  • Organization
  • People skills
  • Decision-making
  • Telephone etiquette
  • Customer service
  • Work ethic
  • Analytical

Timeline

Business Assistant

Litchfield Family Dentistry - Heartland Dental
05.2022 - Current

Patient Service Representative

Remote - Heartland Dental
11.2021 - 05.2022

Veterinary Assistant

Animal Medical Center of Litchfield
04.2019 - 11.2021

Veterinary Assistant

Countryside Veterinary Clinic
07.2018 - 04.2019

High School Diploma -

Accelerated Christian Education

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Kirsten Wood