Kirsten Carpenter
Melbourne,FL
Summary
With a background in Ford, Lincoln, GMC, and Buick automotive, I am eager to expand my knowledge in this field. I hold an automotive technician degree from the University of Northwestern Ohio and have gained extensive experience in the automotive industry. Additionally, I have 8 years of customer service expertise. My skills include assessing vehicle conditions and providing advice on necessary repairs. I effectively utilize my technical knowledge and communication abilities to ensure optimal service delivery. I also have a proven track record of building strong customer relationships and consistently maintaining high levels of satisfaction.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Experienced Service Advisor
Tasca Buick Gmc
06.2024 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Lincoln of Melbourne
02.2023 - 01.2024
- Customers the absolute best service experience I can give
- Working with technicians to ensure the customer is updated and has correct expectations
- Getting customers cars completed in a timely manner
- Communicating between the customer and the technician regarding concerns and customers wants
- Call/texting customers in a timely manner for updates whether it's in relation to time, estimates, parts availability, vehicle updates
- Working with warranty and insurance companies and advocating for the customer
- Carried 4.9 star rating for the entire year
Service Writer/Advisor
Gary Yeomans Ford Palm Bay
07.2022 - 01.2023
- Customers the absolute best service experience I can give
- Working with technicians to make sure the customer is updated and has correct expectations
- Getting customers cars completed in a timely manner
- Communicating between the customer and the technician regarding concerns and customers wants
- Call/texting customers in a timely manner for updates whether it's in relation to time, estimates, parts availability, vehicle updates
- Working with warranty/insurance companies to follow through customer satisfaction.
Autozoner
AutoZone
12.2020 - 12.2021
- Assist Customers with parts and any questions they have
- Cleaning
- Keeping parts/store organized
- Parts delivery driver
Bagger/Cashier
Publix supermarkets
10.2017 - 07.2019
- Assisting customers with their needs through the store
- Collecting carts/ trash in the parking lot, so everything looks spic and span
- Cleaning store during end of day closing
- Training new employees
- Bagging customers products with efficiency to handle long lines and rush hours
- Providing most attentive attention to how and where things are placed
- Was rated the only minor (under age of 18) in a store of 250 employees rewarded with role model status
Internship
Space Coast Speed and Custom
10.2018 - 05.2019
- Assist with but not limited to engine building, machining, picking up/delivering parts, engine dyno
Lot Manager
Quality RV Sales and Service Inc.
05.2016 - 08.2018
- This was a summer job, I worked from the end of May until school started in august for 3 years
- Assisted technician's
- Washed customer and for sale units
- Parts pick up
- Managed storage lot
Education
AAS - Applied Science Technology (Automotive/High Performance Motorsports)
University of Northwestern Ohio
Lima, OH06.2022
Skills
- Problem management
- Customer service
- Microsoft Office
- Delivery Driver Experience
- Merchandising
- Communication skills
- Time management
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Price Quoting
- Service Scheduling
- Calm and Professional Under Pressure
Certification
- Driver's License
- ASE Entry Level Certification - Automobile Steering and Suspension, 05/01/18 to 05/31/21
- ASE Entry Level Certification - Brakes, 05/01/18 to 05/31/21
- 609 MACS, Present
- AutoCAD - AutoCAD program Industry Certification, 12/01/18 to Present
- FADA - Florida Automobile Dealers Association - High School level certified technician, 03/01/17 to Present
Timeline
Experienced Service Advisor
Tasca Buick Gmc
06.2024 - 09.2024
Service Advisor
Lincoln of Melbourne
02.2023 - 01.2024
Service Writer/Advisor
Gary Yeomans Ford Palm Bay
07.2022 - 01.2023
Autozoner
AutoZone
12.2020 - 12.2021
Internship
Space Coast Speed and Custom
10.2018 - 05.2019
Bagger/Cashier
Publix supermarkets
10.2017 - 07.2019
Lot Manager
Quality RV Sales and Service Inc.
05.2016 - 08.2018
AAS - Applied Science Technology (Automotive/High Performance Motorsports)
University of Northwestern Ohio
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