KIRSTEN CARSON
Washington,DC
Summary
I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and as a team while quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Housing Manager Assistant
District Of Columbia Housing Authority
Washington , DC
08.2023 - Current
- Collaborates with the Housing Manager to effectively manage and operate the property.
- Delivered exceptional support and guidance in addressing residents' housing requirements.
- Evaluates tenant and family structure to establish accurate rent rates, unit size obligations, and completes lease additions as necessary.
- Offered assistance to residents for gathering vital verification and documentation regarding eligibility factors, ensuring the integrity of data.
- Conducts weekly property walks and housekeeping inspections to ensure safe and sanitary living conditions are upheld.
Customer Service Representative & Cashier
Costco
Washington DC
05.2020 - 11.2023
- Provided exceptional customer care through prompt response to inquiries, guidance in product selection, and resolution of concerns for optimal customer satisfaction.
- Executed precise transactions using cash registers for cash, check, and credit card payments.
- Efficiently ensured expense control and timely resolution of customers' concerns through overseeing the warranty counseling process.
- Proficiently utilized job-related software for the preparation of change of address records, issuance of service discontinuance orders, and processing customer refunds and exchanges in adherence to established guidelines.
- Offered insights on enhancing products, services, and billing methods for management's review to mitigate potential problems and successfully cope with the rigorous demands of a fast-paced work setting.
- Executed efficient methods for attracting new members by promoting the advantages of the membership program and working closely with staff and management to establish improved customer service initiatives.
Intern
Department of General Services
Washington DC
06.2017 - 08.2017
- Greeted and assisted visitors and customers in a professional and knowledgeable manner.
- Demonstrated proficiency in prioritizing tasks by swiftly handling incoming calls, emails, and visitors; promptly reporting significant matters to the administrative manager.
- Ensured accurate maintenance of analytical status reports for client projects.
- Implemented process revisions to optimize overall performance levels.
- Maintained filing system efficiency, accurately recorded data, and performed miscellaneous clerical tasks.
Education
Engineering Academy - Engineering
Dunbar High School
06.2019
Some College (No Degree) - Project Management
Coursea-Google Project Management Certification
trueSome College (No Degree) - Biology
Norfolk State University
Skills
- Microsoft Office 365
- Time management
- Attention to detail
- Problem-solving
- Technology
- Typing (70 WPM)
- Adaptability
- Documentation and paperwork
- Advocacy and Counseling
- Effective communication skills
- Application assessment
- Confidentiality
- Analytical Thinking
References
- Stephanie Coffey, DC Government, 1coffee@gwmail.gwu.edu, 202-494-2255
- Angela Turner, DC Government, angela.turner@dc.gov, 301-814-8177
Timeline
Housing Manager Assistant
District Of Columbia Housing Authority
08.2023 - Current
Customer Service Representative & Cashier
Costco
05.2020 - 11.2023
Intern
Department of General Services
06.2017 - 08.2017
Engineering Academy - Engineering
Dunbar High School
Some College (No Degree) - Project Management
Coursea-Google Project Management Certification
Some College (No Degree) - Biology
Norfolk State University
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