Kirsten Caulder
Orrum,NC
Summary
I am currently a business owner who goes above and beyond basic administrative tasks and takes on multiple projects at once. I am committed to approaching administrative tasks with tenacity and attention to detail with excellent work ethic. I also have background in accounting and banking, as well as office administration. I am a very self motivated, friendly and people-oriented person with a solid background in data entry, schedule management and planning. I am very proficient in my computer skills and can meet deadlines with exceeding expectations. I pay very close attention to detail, as well as easily adapting to change and juggling every obstacle that comes at bay. I have the ability to work under pressure but still have patience and stamina that leads to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Lenovo
02.2021 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Office Manager
CoreVantage Technologies
01.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Owner/CEO
Cauld To Create
05.2018 - Current
- I handle all business duties, including and not limited to:
- Planning and Strategy
- Finance and Accounting
- Legal Responsibilities
- Marketing and Sales
- Customer Service
- Human Resources
- Proficient in graphic design software for graphics, photos and videos for my business page and orders
- Painting and designing specialty orders
- Operating an industrial CNC and laser cutter
Special Assets Recovery Representative
Banking & Trust
11.2014 - 04.2018
- Meet and exceed goals through telephone contact, correspondence and legal proceedings as set by the department procedures
- Maintain knowledge of products and lines of business serviced, including but not limited to Deposit accounts, Direct Retail,
- Mortgage, Dealer Finance, Equipment Finance, Retail Bank Card,
- Commercial Bank Card, Constant Credit, and Prime Rate Financial
- Maintain knowledge of systems and applications supporting the products and Lines of Business serviced
- Demonstrate the ability to service calls and provide solutions to external clients, internal clients and outside vendors
- Review assigned accounts for potential problems and outstanding collateral
- Meet performance expectations for recovery efforts for assigned accounts based on department goals and objectives, such as minimum calls per day, contact percentage, promise per call ratio, and right party contacts
- Negotiate payment arrangements and restructure payment schedules to minimize the Bank's net losses
- Obtain and review required loan or deposit documents in accordance with established procedures
- Review problem accounts with the Recovery Supervisor and handle disputes according to department procedures
- Stay abreast of all applicable policies and procedures within the Bank and state and federal regulations required for servicing an account in default status.
Retail Wireless Consultant
US Cellular
05.2014 - 11.2014
- Ensured my monthly goals were reached
- Operated a cash register for cash, check and credit card transactions with accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Alerted customers to upcoming sales events and promotions
- Trained new sales associates each quarter
- Completed all point of sale opening and closing procedures
- Followed up with my customers each week to verify that they were satisfied with purchases
- Fast-Paced Retail Environment
- Flexible Schedule
Shift Leader
Firehouse Subs
11.2013 - 05.2014
- Make deposits and handle all transactions
- Oversee inventory to ensure the store is on track
- Manage the store while Manager is away Order produce and Inventor
- Come up with solutions on making ticket times and food faster
- Ensure friendly and excellent service
- Maintain management goals and motivate others to reach team goals
- Handle guest complaints
- Up-sold Additional Menu Items
Box Office/Usher
Town, Concessionist
11.2010 - 02.2014
- Make certain guest service is friendly, helpful and fast
- Pop popcorn, pour drinks and and other specialty items
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock
- Maintain cleanliness of entire concession stand including cooking equipment, counters, glass display cases, preparation areas and stock rooms
- Perform daily concession maintenance duties
- Answer questions from guests and resolve any concerns.
Education
High School Diploma - undefined
Lumberton Senior High
2012
Skills
- Types 100 WPM
- Filing and data archiving
- Quality assurance
- MS Word, Excel & PowerPoint
- Strong problem-solving capabilities
- Energetic and proactive
- Extremely organized
- Excellent work ethic
Certification
Lenovo Service Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Timeline
Service Technician
Lenovo
02.2021 - Current
Office Manager
CoreVantage Technologies
01.2019 - Current
Owner/CEO
Cauld To Create
05.2018 - Current
Special Assets Recovery Representative
Banking & Trust
11.2014 - 04.2018
Retail Wireless Consultant
US Cellular
05.2014 - 11.2014
Shift Leader
Firehouse Subs
11.2013 - 05.2014
Box Office/Usher
Town, Concessionist
11.2010 - 02.2014
High School Diploma - undefined
Lumberton Senior High
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