Kirsten Coleman

Ensured safe dialysis treatments for 24 pts and supervised staff of 10. Received and implemented doctors orders, administrated medications, verified machine set ups and maintained various monthly records.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.

• Delivered treatments and direct nursing care according to physicians' orders in [Type] environment.

• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Greeted customers at counter to fulfill requests and answer questions.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.