Kirsten Collins
Fraser,MI
Summary
A highly experienced front office assistant with 10 years of experience managing a busy reception area, developing a solid ability to multitask responsibilities, while providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Administrative Assistant/Customer Service
Oakland Psychological Clinic
10.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Teacher's Assistant
Utica Community Schools
08.2000 - 06.2014
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
Education
Macomb Community College
Warren, MIFraser High School
Fraser, MISkills
- Microsoft Word
- Microsoft Excel
- Scheduling
- Database entry
- Empathy and patience
- Scheduling appointments
Customer and client relations
- Email management
- Resourceful
- Filing and data archiving
Timeline
Administrative Assistant/Customer Service
Oakland Psychological Clinic
10.2014 - Current
Teacher's Assistant
Utica Community Schools
08.2000 - 06.2014
Macomb Community College
Fraser High School
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