Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Collinsworth

Phenix City,AL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Shift Leader

Tropical Smoothie
Raleigh, NC
04.2024 - 10.2024
  • Set specific goals for projects to measure progress and evaluate end results.
  • Upheld company standards and compliance requirements for operations.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Checked orders for quality and completeness.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.
  • Assessed company operations for compliance with safety standards.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Identified needs of customers promptly and efficiently.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Assisted in training new employees on shift operations.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Organized client meetings to provide project updates.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored employee performance and provided feedback for improvement.

Assistant Manager

Sonics Drive In
Spring Lake, NC
01.2024 - 04.2024
  • Coordinated with other departments to ensure smooth flow of operations.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created and managed budgets for travel, training, and team-building activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Cashier

Food Lion
Fayetteville, NC
01.2023 - 01.2024
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Issued receipts, refunds, credits or change due to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers promptly and responded to questions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Stocked shelves with merchandise when needed.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked closely with front-end staff to assist customers.
  • Conducted price checks for special orders or discounts as requested by customers.

Crew Lead

Sonics Drive In
Fayetteville, NC
03.2022 - 10.2022
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Investigated potential problems or errors related to orders or deliveries.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Identified areas of improvement and implemented new procedures as needed.
  • Mentored newly hired crew members to prepare each for job roles.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Provided guidance and support to team members in order to ensure successful completion of tasks.
  • Enforced safety regulations and ensured compliance with company policies.
  • Assigned work duties, monitored workflow, and evaluated results.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Monitored employee performance and provided feedback for improvement.
  • Maintained high standards of customer service during peak hours.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Inspected cleanliness, organization and safety of job sites after every shift.

Sales Associate

BoxLunch
Fayetteville, NC
01.2022 - 03.2022
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled returns and exchanges according to company policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Organized stockroom shelves according to size, color or style.
  • Computed purchases and received and processed cash or credit payment.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers and provided exceptional customer service.

Sales Associate

Bath & Body Works
Fayetteville, NC
11.2021 - 02.2022
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled returns and exchanges according to company policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Organized stockroom shelves according to size, color or style.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers and provided exceptional customer service.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Upsold additional items based on customer interests and needs.

Crew Member

Sonics Drive In
Fayetteville, NC
01.2021 - 11.2021
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Presented orders to guests within anticipated service times.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Directed patrons to restrooms and other amenities within facility.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and equipment, swept and refilled stock.
  • Drove team success by quickly completing assigned tasks.
  • Informed customers about daily specials in an engaging manner.
  • Served food quickly for positive guest experiences.
  • Scrubbed and polished counters to remove debris and food.
  • Organized and restocked supplies to support operations and team productivity.

Education

High School Diploma -

Douglas Byrd High School
Fayetteville
05-2021

Skills

  • Customer retention strategies
  • Problem-solving
  • Employee scheduling
  • Equipment troubleshooting
  • Technical support
  • Team supervision
  • Follow-up procedures
  • Shift scheduling
  • Positive attitude
  • Shift leadership
  • Employee relations
  • Training assistance
  • Staff development
  • Shift checklists
  • Goal setting and tracking
  • POS deletions
  • Sales reporting
  • Issue resolution
  • Account management
  • Cash handling

Timeline

Shift Leader

Tropical Smoothie
04.2024 - 10.2024

Assistant Manager

Sonics Drive In
01.2024 - 04.2024

Cashier

Food Lion
01.2023 - 01.2024

Crew Lead

Sonics Drive In
03.2022 - 10.2022

Sales Associate

BoxLunch
01.2022 - 03.2022

Sales Associate

Bath & Body Works
11.2021 - 02.2022

Crew Member

Sonics Drive In
01.2021 - 11.2021

High School Diploma -

Douglas Byrd High School

Similar Profiles

CREATE PROFILE
Kirsten Collinsworth