Kirsten Cratty
Russellville,AR
Summary
Seasoned Branch Office Administrator well-versed in supporting marketing and customer service objectives while maintaining smooth and efficient business operations. Decisive leader with good organizational and multitasking skills developed over 7+ years of experience.
Overview
9
9
years of professional experience
Work History
Branch Office Administrator
Edward Jones Investments
02.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Self-motivated, with a strong sense of personal responsibility.
- Streamlined account management processes for improved efficiency and accuracy in tracking client investments.
- Developed cash flow projections to aid in decision-making processes regarding future expenditures or investments.
- Completed bi-weekly payroll for 3 employees.
Manager
The Garage Arcade
05.2021 - 02.2023
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Contributed to event planning success by coordinating logistics for meetings, workshops, and conferences.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Marketing Manager
ESOGA
01.2021 - 02.2023
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Created social media content with consistent content and tone.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Barista
Midtown Coffee
01.2021 - 05.2022
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Provided in-depth information to customers on beverage preparation and offered samples of the latest brews.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
Sales and Marketing Team
The Leaning Willow
12.2020 - 12.2021
- Met or exceeded sales, customer service, and loyalty program standards.
- Attended monthly sales meetings and quarterly sales training.
- Exceptional computer skills
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
Server Shift Leader
Chili's Bar And Grill
12.2018 - 01.2021
- Oversaw daily operations of all members of the service team, including delegating tasks, training new staff, and splitting tips at end of each shift.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues, and other communication concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server Shift Leader
Western Sizzlin'
02.2016 - 01.2018
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
2 Years of Undergrad - Business Administration And Management
Arkansas Tech University
Russellville, ARHigh School Diploma -
Russellville High School
Russellville, AL05.2017
Skills
- Client Relationship Building
- Leadership and supervision
- Strong computer skills
- Attention to Detail
- Recordkeeping and File Management
- Time Management
Timeline
Branch Office Administrator
Edward Jones Investments
02.2023 - Current
Manager
The Garage Arcade
05.2021 - 02.2023
Marketing Manager
ESOGA
01.2021 - 02.2023
Barista
Midtown Coffee
01.2021 - 05.2022
Sales and Marketing Team
The Leaning Willow
12.2020 - 12.2021
Server Shift Leader
Chili's Bar And Grill
12.2018 - 01.2021
Server Shift Leader
Western Sizzlin'
02.2016 - 01.2018
2 Years of Undergrad - Business Administration And Management
Arkansas Tech University
High School Diploma -
Russellville High School
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