Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kirsten Stevens

Kirsten Stevens

Dover,NH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Eyesight
08.2019 - Current
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Managed 30 employees with various personalities and from different cultures for large physician practice.
  • Created and implemented organizational policies and procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professionals on business decisions.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Ophthalmic Assistant

Eyesight
07.2005 - 08.2019
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Documented patient medical history and information utilizing [Software] with commitment to accuracy.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Measured and recorded visual acuity and color vision testing.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Performed lensometry and sit-lamp examinations.
  • Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.

Education

Associate of Science -

Southern New Hampshire University
Hooksett, NH
05.1987

Skills

  • Meeting Support
  • Operational Requirements
  • Continuous Improvement Process
  • Electronic Health Records Systems
  • Operational Efficiency
  • Effective Multitasking
  • Hiring and Terminations

Certification

  • COA - Certified Ophthalmic Assistant

Timeline

Office Manager

Eyesight
08.2019 - Current

Ophthalmic Assistant

Eyesight
07.2005 - 08.2019

Associate of Science -

Southern New Hampshire University

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Kirsten Stevens