Kirsten Cuomo
Schenectady,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Writer
Self-Employed Writer
Schenectady, NY
01.2011 - Current
- Deliver high-quality, insightful, informative, and entertaining written content while meeting tight deadlines
- Perform in-depth research into topics to write clear and accurate copy
- Adjust tone and content to reach wide range of audiences
- Collaborate closely with individuals to ghostwrite articles on various topics
- Proofread and review all print and electronic content to verify grammar, tone, and creative quality
- Consult with business owners to clarify content needs when creating final draft documents
- Incorporate feedback from editors and subject matter experts into writing material
- Deliver complex communications, driving implementations and other high visibility growth projects
- Check content for conformance with SEO best practices.
Business Services Center Representative
New York State - OGS BSC
Albany, NY
10.2023 - 02.2024
- Perform customer service in areas of Human Resources, Payroll, Time and Attendance, and Benefits
- Complete verifications of employment
- Perform password resets
- Carry out data indexing
- Route requests to proper agencies through ticketing system.
Patient Experience Agent
Scotia Orthodontics
Schenectady, NY
06.2023 - 10.2023
- Greeted and welcomed patients to the practice
- Addressed patients’ questions and concerns
- Scheduled, rescheduled, confirmed, or canceled appointments
- Followed up on no shows/cancellations of appointments
- Updated patient records in practice management software
- Verified methods of payment and collected payments
- Performed general office duties
- Organized and maintained patient waiting areas.
Tax Documentation Specialist
The Fountain Group
Schenectady, NY
10.2022 - 01.2023
- Reviewed tax documents to ensure compliance with government agency standards
- Submitted tax documents to government agencies following rigorous guidelines
- Monitored government websites in order to obtain most relevant document specifications
- Proofread documents to detect errors in design or lapses in compliance with government standards.
Human Resources Assistant
Sparks Employment Agency
Rockville, MD
03.2022 - 06.2022
- Processed employee status changes, keeping human resources systems and employee records up to date
- Prescreened candidates
- Manage calendars and scheduled interviews
- Ran personnel and payroll reports in Paylocity
- Processed onboarding paperwork for new hires and rehires
- Conducted employment verification and background investigations.
Patient Services Representative
Carenet Medical
Schenectady, NY
07.2018 - 10.2019
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Answered patient questions and fielded complaints to resolve issues
- Documented and managed patient information in computer system
- Ran credit card batches and balanced deposits on daily basis.
Credentialing Specialist
MVP Healthcare
Schenectady, NY
10.2016 - 02.2018
- Maintained informational resources, tracking and documenting requests for updates, certification, and credentialing
- Performed primary source verifications such as criminal histories, licenses, and board certifications
- Checked applications for missing information and organized all paperwork
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
Billing Assistant
Dunbar, Bender & Zapf
Pittsburgh, PA
01.2015 - 05.2016
- Generated and sent invoices, reminders, and notices to customers and third parties
- Investigated and resolved issues to maintain billing accuracy
- Reached out to customers and paying entities to seek current and late payments
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
Medical Secretary
UPMC
Pittsburgh, PA
06.2003 - 02.2011
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Compiled physical and digital documents, charts, and reports
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Coordinated office schedules for new patients, diagnostic assessments, and procedures.
Education
Bachelor of Arts -
University of Pittsburgh
Professional Translation Certificate -
University of Pittsburgh
Skills
- Content Creation
- Idea Brainstorming
- Creative Collaboration
- Document Editing
- Content Editing
- Strong Research Skills
- Creative Writing
- Proofreading
- File Conversion
- Records Management
- Digital Archiving
- Data Entry
- Paperwork Processing
- Critical Thinking
- Positive and Professional
- Problem-Solving Abilities
- Prioritization
Programs Utilized
- Paylocity
- CAQH
- Epic
- Microsoft Word
- Excel
- Credential Check
- DocuSign
- PowerPoint
- Acrobat
- Photoshop
- Cactus
- Peoplesoft
- WordPress
- Timeslips
- Outlook
- Cloud 9
- Solutionreach
- Payserve
- Oracle
- Right Now
- Filenet
- SFS
- Datacap
- LATS
Timeline
Business Services Center Representative
New York State - OGS BSC
10.2023 - 02.2024
Patient Experience Agent
Scotia Orthodontics
06.2023 - 10.2023
Tax Documentation Specialist
The Fountain Group
10.2022 - 01.2023
Human Resources Assistant
Sparks Employment Agency
03.2022 - 06.2022
Patient Services Representative
Carenet Medical
07.2018 - 10.2019
Credentialing Specialist
MVP Healthcare
10.2016 - 02.2018
Billing Assistant
Dunbar, Bender & Zapf
01.2015 - 05.2016
Writer
Self-Employed Writer
01.2011 - Current
Medical Secretary
UPMC
06.2003 - 02.2011
Bachelor of Arts -
University of Pittsburgh
Professional Translation Certificate -
University of Pittsburgh
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