Kirsten Cyzick

• Coordinated surgical scheduling for multiple surgeons, ensuring timely and accurate completion of all administrative tasks
• Effectively communicated with surgeons, physicians, and other office staff to ensure our patients get the highest level of care possible.
• Maintained a very high level of organization to ensure all appointment slots are filled and each surgeon operates as effectively as possible.
• Worked with SRMH EPIC scheduling software and our office EMD software.
• Managed a complex surgical calendar in my office to ensure I do not miss a surgical appointment or obtaining authorization for an upcoming procedure.
• Communicated with our admin team to ensure all office positions are filled, and attended prospective employee interviews when needed.
• Assisted our office manager with any tasks she may need on a day to day basis.
• Served as liaison between surgeons' offices and Sentara PASS personnel for pre-operative testing requirements needed prior to surgery
• Contacted referred patients to schedule initial consultations, pre-surgery preparation and post-surgery procedures
• Obtained authorization for tests and procedures for patients, such as lab work, x-rays, ultrasounds, MRI's, CT's, and more based on physician orders
• Communicated directly with Sentara RMH schedulers to ensure diagnostic tests are scheduled promptly to ensure a high standard of care.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Performed various administrative tasks by filing, copying and faxing documents.

*This is a part time-position in addition to my full time position with Hess Orthopedics. Valley outpatient Services is the name of our surgery center within the building. We operate 2-3 times per month**

• Set up the operating room for outpatient orthopedic surgeries
• Help with room turnover between cases including take out trash, mop, move surgical beds, wipe down all surfaces
• Transport Patient to Post Op area
• Assist with central sterile area including wash instruments, put sets together, wrap instruments, and keep detailed documentation
• Organized supplies in the operating room prior to surgeries ensuring that all necessary materials were available in a timely manner
• Prepared patient beds prior to surgery including changing bed linens, positioning pillows and blankets as required
• Monitored patient vital signs before, during and after surgery providing feedback to medical team members as needed
• Conducted routine cleaning of operating tables, chairs, carts and other equipment between procedures
• Held retractors and cut sutures as directed by surgeon during operation
• Counted sponges, needles, and instruments before and after operation
• Assisted with sterile draping, and assuring we maintain the sterile field the entire duration of the surgery
• Assisted surgical team to scrub and put on gloves, masks, and surgical clothing
• Hand instruments to the surgeon and assist with anything they may need during surgery
• Communicated regularly with Sentara RMH regarding upcoming Surgeries

• Recorded vitals to monitor patient condition
• Bonded and worked with patients to encourage exercise and therapeutic activity participation
• Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
• Supported the social and emotional needs of patients by providing caring companionship
• Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
• Supported patients with daily activities and attended to personal hygiene needs
• Answered the phone to communicate with family members about their loved ones and assist in answering questions and concerns.

• Processed cash register transactions, inputted product costs, and gave back change
• Counted money in cash drawers and balanced drawer at beginning and end of shift
• Adhered to cash handling policies and procedures
• Greeted customers and provided prompt and friendly service
• Solved complaints by customers and issued credits for returned merchandise.