Kirsten Davis
Aubrey,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Newborn Hearing Screener Medical Billing and Coding
Longview Regional Medical Center
Longview, TX
02.2019 - 03.2020
- Performed oculomotor testing, positional and positioning testing and to accurately diagnose patients.
- Assisted in developing and implementing new policies related to newborn hearing screening protocols.
- Wrote SOPs, study specific procedures, protocols and study reports.
- Educated medical staff about the importance of early detection of hearing impairments in infants.
- Attended professional development seminars to stay up-to-date on advances in technology used for newborn hearing screenings.
- Maintained confidentiality surrounding patient information at all times.
- Operated medical equipment to diagnose and treat conditions.
- Developed relationships with families whose children have been diagnosed with hearing loss, providing support and resources as needed.
- Conducted audiometric testing and made appropriate recommendations for hearing aids.
- Maintained accurate records of all screenings performed, documenting results in a timely manner.
Daycare Teacher Ages 6mo-5yr Old
AT HOME DAYCARE -Family business
Longview, TX
01.2016 - 02.2019
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Developed lesson plans and activities to engage children in learning.
- Adapted teaching methods based on individual student needs.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Planned field trips to local parks and museums to enhance classroom curriculum.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised children during meal times, playtime, and other activities.
- Taught basic language skills including reading readiness, phonics, writing.
- Conducted assessments of student performance and progress.
- Introduced learning activities and imaginative play to teach children to explore.
- Implemented hands-on, play-based strategies for experiential learning.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Sparked creativity and imagination by helping children discover new things each day.
- Encouraged creativity through art projects and storytelling.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Organized and led activities to promote physical, mental and social development.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Read aloud and played alphabet games to encourage early literacy.
Medication Aide
Arabella of kilgore
06.2017 - 01.2018
- Answered patient call signals and signal lights to determine patients' needs.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team
- Monitored vital signs during medication administration to quickly identify complications.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assessed patient needs in response to medications.
- Monitored expiration of medications and medical supplies .
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Obtained, recorded and reported patient vital signs for medication administration.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted patients with activities of daily living, such as bathing, dressing and grooming.
- Administered scheduled drugs, under direct supervision of licensed nurse.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Promoted clean and sanitary environment by maintaining department equipment.
- Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Direct Care Worker/Caregiver
Pace Opportunity Centers
08.2014 - 12.2015
- I took care of all my clients men, women, and young kids that have a disability or their family put them in a group home
- I cooked for them and also gave them their medicine when scheduled took them on outings and everything, and taught them how to count, read, write, etc
- I loved my job and most of all I loved my clients
- I listened to their problems and taught them ways to not stay so shut in
- Having to keep all my residents safe at all times.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Accompanied or transported clients to appointments, errands and social activities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Followed care plan and directions to administer medications.
Customer Service Representative
Walmart
08.2011 - 05.2012
- Having good customer care service and making sure that my customers are satisfied
- I worked for AT&T, I activated phones and made sure that my customers were always satisfied.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Made outbound calls to obtain account information.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Medical Billing & Coding -
Grayson College
12-2023
Longview High School
06-2010
Skills
- Caregiver
- Med aide (7 years)
- Security (2 years)
- Medical Terminology
- Medication Administration (5 years)
- Vital Signs
- Critical Care Experience
- Patient Care (10 years)
- Acute care
- Microsoft Office
- Typing
- Medical Office Experience
- Senior Care
- Patient Communication
- Medical Terminology Understanding
- Patient Diagnosis
- Administering Hearing Tests
- Pediatric Audiology
- Maintaining Patient Records
- Customer Service (30 years)
Certification
- CPR
- Medical Terminology
- Certified Medication Aide
- First Aid Certification
- Certified Medication Technician
- Food Handler Certification
- Medical Coding Certification
Additional Information
I just graduated it from medical billing and coding from Grayson College. I love working and I am a good Team member. I'm also a Fast pace learner and I'm always on time and I am a people person very sociable
Timeline
Newborn Hearing Screener Medical Billing and Coding
Longview Regional Medical Center
02.2019 - 03.2020
Medication Aide
Arabella of kilgore
06.2017 - 01.2018
Daycare Teacher Ages 6mo-5yr Old
AT HOME DAYCARE -Family business
01.2016 - 02.2019
Direct Care Worker/Caregiver
Pace Opportunity Centers
08.2014 - 12.2015
Customer Service Representative
Walmart
08.2011 - 05.2012
Medical Billing & Coding -
Grayson College
Longview High School
Similar Profiles
Kenya RoseKenya Rose
Radiologic Technologist at Longview Regional Medical CenterRadiologic Technologist at Longview Regional Medical Center
Carly RodenbergCarly Rodenberg
Registered Nurse at Longview Regional Medical Center HospitalRegistered Nurse at Longview Regional Medical Center Hospital
Rance KidderRance Kidder
X-Ray Technologist at Longview Regional Medical CenterX-Ray Technologist at Longview Regional Medical Center
Julie LongmireJulie Longmire
Registered Nurse, Labor and Delivery at Longview Regional Medical CenterRegistered Nurse, Labor and Delivery at Longview Regional Medical Center
Tristan ZaleskiTristan Zaleski
Application Developer V at InfosysApplication Developer V at Infosys