Kirsten Day
DFW,TX
Summary
Versatile and adaptable professional with a proven track record of quickly mastering new skills and thriving in diverse work environments. Demonstrates a strong work ethic, excellent problem-solving abilities, and a proactive approach to learning. Seeking a new opportunity to contribute to a dynamic team and make a positive impact through creativity, adaptability, and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Engagement Specialist
Carenet Health
05.2024 - Current
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
Search Engine Evaluator
Telus International
02.2023 - Current
- Analyze search engine results pages (SERPs) to assess the relevance, accuracy, and quality of the search results from the perspective of the end user
- Assign ratings with an online rating tool to search results based on predefined guidelines and criteria provided by the employer
- Evaluate user search queries and intent to understand user behavior and preferences, and provide insights to improve search engine algorithms and result relevance
- Evaluate the quality and relevance of web page content returned in search results, considering factors such as credibility, authority, and trustworthiness
- Record evaluation findings, ratings, and feedback in designated reporting tools or platforms, maintaining accurate and detailed records
- Offer detailed feedback and insights on search results quality, including suggestions for improvement and areas of concern
- Ensure the accuracy and completeness of search engine data by verifying information against reliable sources
- Adhere to specific evaluation guidelines and instructions provided by the employer, maintaining consistency and objectivity in evaluations
- Handle sensitive information and maintain strict confidentiality regarding evaluation processes and proprietary data
- Stay informed about changes to search engine algorithms, policies, and guidelines to ensure accurate and up-to-date evaluations
- Collaborate with team members and project managers to share insights, address issues, and contribute to the improvement of evaluation processes
- Manage workload effectively to meet evaluation deadlines and productivity targets set by the employer
- Offer suggestions for improving search engine functionality, user experience, and overall quality of search results
Content Reviewer
Gaggle Net
01.2018 - 12.2023
- Review and monitor student activity on school-provided devices, including emails, messages, documents, and browsing history, to ensure compliance with school policies and safety guidelines
- Identify and flag inappropriate or concerning content, such as cyberbullying, harassment, hate speech, violence, or explicit material, in student communications and online interactions
- Quickly and efficiently process at least 250 items per hour, while maintaining a high level of accuracy
- Apply predefined content moderation guidelines, policies, and protocols to evaluate the appropriateness and acceptability of student-generated content and online behavior
- Document and report incidents of inappropriate content or behavior, including details of the content, individuals involved, and actions taken, in accordance with school procedures and reporting protocols
- Stay informed about current trends, issues, and challenges related to student online behavior, digital safety, and content moderation best practices through training sessions, professional development opportunities, and industry resources
- Handle sensitive student information and content with confidentiality and discretion, ensuring compliance with student privacy laws and regulations, such as the Family Educational Rights and Privacy Act (FERPA)
- Respond promptly and effectively to urgent or critical incidents, such as threats of violence, self-harm, or emergencies, by following established protocols and coordinating with appropriate school personnel and authorities
Accounts Payable Specialist
The Reynolds Company
04.2012 - 01.2018
- Receive, review, and process invoices from vendors for goods and services purchased by the company
- Accurately enter invoice details into the accounting system, including vendor information, invoice numbers, dates, and amounts
- Verify the accuracy and completeness of invoices, ensuring they match purchase orders, receiving reports, and contract terms
- Prepare and process payments to vendors via check, electronic funds transfer (EFT), or other payment methods, ensuring timely and accurate payment
- Maintain positive relationships with vendors, resolve billing discrepancies, and address payment inquiries in a timely manner
- Reconcile vendor statements with accounts payable records, identify and resolve discrepancies, and ensure timely resolution of outstanding balances
- Assist with month-end closing processes, including reconciling accounts payable sub-ledger balances, preparing accruals, and generating financial reports
- Ensure compliance with company policies, procedures, and internal controls related to accounts payable processing, record-keeping, and documentation
- Match invoices with purchase orders and receiving reports, verify receipt of goods or services, and ensure proper authorization for payment
- Process employee expense reports, review receipts, verify expense eligibility, and ensure compliance with company expense reimbursement policies
- Communicate with vendors regarding payment status, invoice inquiries, and other accounts payable-related matters, providing excellent customer service
- Provide support and documentation for internal and external audits of accounts payable transactions, processes, and controls as needed
- Maintain accurate and up-to-date records in the accounts payable system, including vendor information, payment terms, and invoice status
- Identify opportunities for process improvement, automation, and efficiency enhancement within the accounts payable function, and contribute to implementation efforts
- Collaborate with other departments, such as purchasing, finance, and inventory management, to streamline processes and resolve issues related to accounts payable
Cashier
Walmart
11.2010 - 04.2012
- Provide excellent customer service by greeting customers, answering questions, and assisting with purchases
- Process cash, credit card, debit card, and mobile payments accurately using the cash register or POS system
- Provide assistance and answer questions from customers about products, prices, promotions, and store policies
- Promote special offers, discounts, and loyalty programs to customers to encourage additional purchases
- Monitor for and report any suspicious behavior or potential theft to store management or security personnel
- Assist with other tasks as needed, such as stocking shelves, cleaning the store, and helping customers find products
- Balance the cash register at the end of each shift, ensuring that the cash drawer is accurate and reconciled with sales transactions
- Maintain regular and punctual attendance, adhering to assigned work schedules and breaks
- Collaborate with other cashiers and store associates to provide efficient and friendly service to customers and support overall store operations
- Verify customers' ages for age-restricted items such as alcohol, tobacco, and certain medications, in accordance with store policies and legal regulations
Skills
- Communication
- Problem-solving
- Teamwork
- Time Management
- Attention to Detail
- Resilience
Timeline
Engagement Specialist
Carenet Health
05.2024 - Current
Search Engine Evaluator
Telus International
02.2023 - Current
Content Reviewer
Gaggle Net
01.2018 - 12.2023
Accounts Payable Specialist
The Reynolds Company
04.2012 - 01.2018
Cashier
Walmart
11.2010 - 04.2012
Similar Profiles
Erica NewtonErica Newton
Engagement Specialist at Carenet HealthEngagement Specialist at Carenet Health
Stephanie CastilloStephanie Castillo
Healthcare Customer Service Representative at Carenet HealthHealthcare Customer Service Representative at Carenet Health
Jodi WattsJodi Watts
Certified Medical Assistant at Carenet HealthCertified Medical Assistant at Carenet Health
Candice HardyCandice Hardy
Care Coordinator at Carenet HealthCare Coordinator at Carenet Health
Autumn JohnsonAutumn Johnson
Account Representative at AmerCareRoyalAccount Representative at AmerCareRoyal