Kirsten Diaz
Corpus Christi,TX
Summary
I am a high functioning individual that thrives in fast pace environments.
My strength is in organizing and providing structure to organizations.
I focus on quality and am a detailed oriented person that works well both individually and in a team setting. I am a motivated professional, considered talented leader and driven problem solver. Bringing 8 years of experience in the Banking role, over 10 years in Administration and 15 plus in management.
Overview
16
16
years of professional experience
Work History
Property Manager
Reliant Storage
Portland , TX
09.2023 - Current
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Owner
Namaste Cleaning Company
Corpus Christi, TX
03.2017 - Current
- Managed daily operations of business, including hiring and training staff.
- Work to engage new prospects
- Handled all operational needs
- Hire and retain employees
- Service all current clients
- Manage all accounts
Assistant Branch Manager
Value Bank
Aransas Pass, TX
07.2023 - 09.2023
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
Branch Office Administrator
CNO Financial
Corpus Christi, TX
04.2016 - 04.2021
- Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
- Produced letters, meeting notes, presentations, spreadsheets and other records.
- Monitored the performance of existing branch offices to identify areas needing improvement.
- Conducted regular audits of operational processes within each branch office location.
- Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
- Handled customer inquiries promptly via telephone or email.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Dealt Directly with the underwriting department
- Maintained all records for the branch and 2 others
Service Manager II
Wells Fargo Bank, N.A.
Corpus Christi, TX
04.2008 - 04.2016
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed a Teller line of 14 tellers 3 lead tellers and 1 Service manager
- Assisted Store Manager with managing Banker tasks.
- Worked a Teller Drawer when necessary
- Handled all performance related reviews
- Handled retention for the branch
Education
Some College (No Degree) - Business Administration and Management
Del Mar
Corpus ChristiSkills
- Business Development
- Compliance Monitoring
- Vendor Management
- Property Management
- Loan Processing
- Staff Management
- Business Administration
- Skilled multi-tasker
- Customer service-focused
- Administrative Support
- Adaptable
Timeline
Property Manager
Reliant Storage
09.2023 - Current
Assistant Branch Manager
Value Bank
07.2023 - 09.2023
Owner
Namaste Cleaning Company
03.2017 - Current
Branch Office Administrator
CNO Financial
04.2016 - 04.2021
Service Manager II
Wells Fargo Bank, N.A.
04.2008 - 04.2016
Some College (No Degree) - Business Administration and Management
Del Mar
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