Kirsten Duwa
Iowa City,IA
Summary
Experienced Office Manager and administration professional experience in overseeing wide variety of essential day-to-day business functions. Analytical in optimizing productivity, efficiency and service quality within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
6
6
years of professional experience
Work History
Office Manager
Nelnet Renewable Energy
08.2022 - Current
- Managed, scheduled, and coordinated daily operations.
- Applied for and secured appropriate permits.
- Applied and secured interconnection approval with various utility companies.
- Coordinated required inspections with municipalities.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed physical and digital files, monitored spreadsheets, and updated reports to organize project information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
Customer Care Coordinator
CIVCO Medical Solutions
11.2021 - 07.2022
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered customer support to high call load each shift.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Consulted with customers to resolve service and billing issues.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Supervisor/Lead Teacher
Frog Hollow Kids Campus
08.2019 - 10.2021
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Beauty Consultant
Target
10.2017 - 08.2019
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended appropriate products to meet customers' individual needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Kept counter and display areas in clean and neat fashion.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Assisted customers in feeling relaxed and comfortable with the process.
Paid Intern
Build to Suit, Inc
10.2017 - 08.2019
- Supported department initiatives to gain understanding of industry culture and strategy.
- Organized filing cabinets, arranged documentation and tracked company inventory.
- Collaborated with supervisors and submitted reports and spreadsheets for review.
- Conducted administrative functions based on guidance from advisory teams.
- Supported various program activities, assisting with administrative tasks.
- Worked under general or specific guidelines to support company best practices.
Education
Associate's Degree - Business Administration Management
Kirkwood Community College
Cedar Rapids12.2024
Skills
- Scheduling and Coordinating
- Verbal and Written Communication
- Project Management
- Expense Reporting
- Problem Resolution
- Documentation and Reporting
- Teamwork and Collaboration
- CRM and Office Management Software
- Scheduling and Calendar Management
- Invoicing and Billing
- Microsoft Office
- Google Workspace
Timeline
Office Manager
Nelnet Renewable Energy
08.2022 - Current
Customer Care Coordinator
CIVCO Medical Solutions
11.2021 - 07.2022
Supervisor/Lead Teacher
Frog Hollow Kids Campus
08.2019 - 10.2021
Beauty Consultant
Target
10.2017 - 08.2019
Paid Intern
Build to Suit, Inc
10.2017 - 08.2019
Associate's Degree - Business Administration Management
Kirkwood Community College
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