Dynamics
Kirsten Easley
Fresno,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Church Secretary
Fellowship Missionary Baptist Church
2023.06 - Current
- Having a pleasant demeanor and phone etiquette, I answer phones engaging with the public as well as members dealing with various issues while being welcoming and sensitive to their particular needs
- I am in direct communication with the Pastor’s Secretary and am an Administrative Assistant to her in the all-around duties of the office and church business
- I am also in direct contact with the Chairman of the Board of Trustees, the Chairman of the Deacon Board, as well as all other heads of auxiliaries to schedule meetings and prepare any materials needed, and relay messages to the appropriate personnel
- I am responsible for sorting and distributing mail, creating a bulletin for each service, and filing
- Though I am privy to sensitive information about the church and records, I am dutiful and responsible for only communicating such information to those individuals and staff who need to know.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Created and updated membership rosters, church documents and basic reports.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Full Time Student
Fresno Pacific University
2023.01 - Current
- After a new CEO came to work for the Brinks Corporation, a mass layoff of positions was conducted throughout the whole company to cut costs; of which my position was eliminated
- After taking a few months to regroup, I enrolled at the Fresno Pacific University at the first of the year to study and obtain my Masters
- Due to it being a while since I had been in school, it was determined the importance of solely focusing on my studies full-time for the first few semesters until I got the habit of school and studying under my belt again.
Head Researcher
Brinks
2018.03 - 2022.10
- Due to my knowledge and experience of researching, I was sent to Philadelphia to "clean up" their branch, as they had over 4,000 research cases where money was missing
- I was able to get to the branch at a manageable level of over 4,000 cases to about 20 a day within a 6-month period
- I was then promoted and asked to move to Philadelphia and was their Head Researcher for 2 years
- I then was granted another promotion to work on the Bank of America Research team remotely.
- Utilized technology to track movement of species across oceans and land masses.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.
- Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
- Worked as member of integrated project team in highly collaborative work environment.
Account Executive
Informa
2018.09 - 2019.02
- Managed campaigns in nationwide trade shows
- Educated and registered attendees into the tradeshow which would benefit and enhance their business
- Computer data entry
- Also met goals set by supervisor.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Customer Care, Money Processing Team
Brinks
2017.10 - 2018.08
- Managed the Money Processing Que
- Researched and resolved customer inquiries
- I worked in various systems, such as iTrack, VRU, Vision Archive, CIT Warehouse, iCash, iInfo and Dynamics.
Customer Service Representative
Alorica
2017.04 - 2017.09
- In a call center environment, provided customer service for one of the largest cellular companies in the country
- Assisted customers with troubleshooting, device activation, saving deactivations, bill pay, international and domestic services
- Answered customers’ questions in order to resolve their issues
- Navigated through various computer systems.
Teller I
WestAmerica Bank
2016.10 - 2017.03
- Made deposits and withdrawals on behalf of customers
- Handled numerous cashier’s checks, wire transfers, various other bank transfers, as well as balancing the vault, ATM, and cash cans
- Educated members on services offered based upon their needs while providing exceptional customer service.
Customer Service Representative
Century M Group, LLC
2016.08 - 2016.10
- Worked in the field
- I reached out to the public and informed homeowners about their electricity options to help them cut costs.
Front Desk Manager/Night Auditor
Hilton Garden Inn – Clovis
2013.01 - 2016.08
- I started as the night auditor and was promoted to Front Desk Manager after two months
- Assisted customers, answered their questions, resolved issues, and provided customer service to ensure the guests were happy
- Led a team of eight, conducted staff meetings to motivate the team to excel, handled enormous amounts of money on a daily basis, and accurately uploaded all documents
- Was the shopper for the pantry and vending machines on the property
- Acted as the personal assistant to the AGM and GM in attending to their needs and handling sensitive information in the form of documents, email correspondence and financial record keeping.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Night Auditor/Cashier (Part time)
Burlington Coat Factory
2013.08 - 2015.03
- Collected payments owed on layaway items
- Assisted customers at the cash register
- Responsible for all money coming into the store
- Assisted with product merchandising.
Salon Leader
JC Penney
2012.03 - 2013.04
- Worked closely with team, clients, and store management to produce an environment rendering excellent customer service
- Resolved customer complaints
- Accountable for all staff development, budgeting, and supply ordering and merchandise ordering
- Enforced safety procedures in accordance with facility policies and government regulations
- Responsible for the management of nineteen employees.
Salon Owner
Corena's Creation
2010.03 - 2012.02
- Created repeat business by developing long-term relationships with regular customers
- Maximized sales with existing clientele
- Managed, coached, and taught six stylists on how to build clientele as well as revenue by communicating and executing exceptional customer service
- Responsible for the finances of the business and keeping the salon stocked with products and merchandise.
Education
Merced College
Merced, CA 1998.01 -
Cosmetology License -
Manchester Beauty College
Fresno, CA 2001.01 -
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Fresno Pacific University
Fresno, CASkills
Over 15 years of customer serviceundefined
Software
Salesforce
Excel
Microsoft Word
Powerpoint
Microsoft Teams
Microsoft 365
Timeline
Church Secretary
Fellowship Missionary Baptist Church
2023.06 - Current
Full Time Student
Fresno Pacific University
2023.01 - Current
Account Executive
Informa
2018.09 - 2019.02
Head Researcher
Brinks
2018.03 - 2022.10
Customer Care, Money Processing Team
Brinks
2017.10 - 2018.08
Customer Service Representative
Alorica
2017.04 - 2017.09
Teller I
WestAmerica Bank
2016.10 - 2017.03
Customer Service Representative
Century M Group, LLC
2016.08 - 2016.10
Night Auditor/Cashier (Part time)
Burlington Coat Factory
2013.08 - 2015.03
Front Desk Manager/Night Auditor
Hilton Garden Inn – Clovis
2013.01 - 2016.08
Salon Leader
JC Penney
2012.03 - 2013.04
Salon Owner
Corena's Creation
2010.03 - 2012.02
Cosmetology License -
Manchester Beauty College
2001.01 -
Merced College
1998.01 -
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Fresno Pacific University
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