Kirsten Eastman
Osseo,WI
Summary
Dynamic Shift Leader at Kwik Trip with a proven track record in team motivation and operational efficiency. Expert in employee scheduling and maintaining safety standards, I enhanced service quality and client satisfaction through effective action planning and interpersonal relations. Committed to fostering a cohesive workplace culture while driving performance improvements.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
8
8
years of professional experience
Work History
Shift Leader/ Store Safety and WellnessCoordinator
Kwik Trip
01.2019 - 10.2022
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored new team members, enhancing overall performance and morale.
- Coordinated shift schedules to optimize staff coverage and operational efficiency.
- Monitored inventory levels, facilitating timely restocking of supplies and materials.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Collaborated with management to develop strategic initiatives for service enhancement.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Senior Caregiver
Care Star Eau Claire
01.2015 - 03.2018
- Provided compassionate care to clients, enhancing daily living activities and emotional well-being.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Monitored client health status, reporting changes to medical staff for timely interventions.
- Helped plan for activities as well as being apart of them with the residents and staff.
- Assisted clients with mobility challenges, promoting independence while ensuring safety standards.
- Implemented safety protocols and ensured compliance with healthcare regulations during patient care.
- Facilitated social engagement among patients by organizing group activities or outings when appropriate.
Education
High School Diploma -
Memorial
Eau Claire WiSkills
- Positive attitude
- Works well with a team
- Team motivation
- Motivational leadership
- Goal setting and tracking
- Shift paperwork completion
- Daily workflows
- Interpersonal relations
- Employee scheduling
- Verbal and written communication
- Action planning
- Team leadership
Timeline
Shift Leader/ Store Safety and WellnessCoordinator
Kwik Trip
01.2019 - 10.2022
Senior Caregiver
Care Star Eau Claire
01.2015 - 03.2018
High School Diploma -
Memorial
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