Summary
Overview
Work History
Education
Skills
Timeline
Naval Reserves
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Kirsten Endrizzi

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Summary

Dynamic Patient Care Representative with a proven track record at Morgan-Michaels Family Dentistry, excelling in patient scheduling and claims processing. Adept at building strong relationships and enhancing patient satisfaction through effective communication and attention to detail. Committed to optimizing workflows and fostering a collaborative environment for improved care delivery.

Overview

8
8
years of professional experience

Work History

Patient Care Representative

Morgan- Michaels Family Dentrist
08.2022 - 06.2025
  • Managed scheduling, confirmed appointments, boosted office efficiency.
  • Facilitated patient-staff communication, addressed concerns efficiently.
  • Processed insurance claims, verified coverage for accurate billing.
  • Organized patient records, adhered to privacy regulations.
  • Educated patients on treatment plans, enhanced satisfaction.
  • Trained new staff in procedures and interaction protocols.
  • Streamlined workflows with dental professionals for optimal care.

Medical Assistant/Manager's Assistant

Mohs Dermatology
08.2020 - 05.2022
  • Implemented efficient patient scheduling processes to enhance clinic flow.
  • Coordinated clinical staff assignments, optimizing daily operations.
  • Assisted in developing training programs for new medical assistants.
  • Monitored inventory levels, ensuring timely ordering of medical supplies.
  • Improved communication between clinical staff, facilitating seamless coordination of care for patients.
  • Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
  • Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.

Office Manager

Boyle Dental
03.2017 - 05.2020
  • Coordinated office operations to enhance workflow efficiency.
  • Developed filing systems, improving document retrieval time.
  • Managed vendor relationships, negotiating favorable contracts for supplies.
  • Oversaw office budget, monitoring expenditures for accuracy.
  • Implemented training programs, fostering collaboration and productivity.
  • Streamlined scheduling to reduce conflicts and improve time management.
  • Handled sensitive information discreetly, maintaining confidentiality.
  • Provided exceptional customer service for client inquiries via phone or email.

Education

Associate of Applied Science - Accounting And Business

Parkland College
Champaign, IL
08-1988

Skills

  • Organizational skills
  • Billing processes
  • Multitasking
  • Patient-focused care
  • Claims processing
  • Relationship building
  • Patient scheduling
  • Patient registration
  • Payment collection
  • Organizational standards
  • Attention to detail
  • Customer service

Timeline

Patient Care Representative

Morgan- Michaels Family Dentrist
08.2022 - 06.2025

Medical Assistant/Manager's Assistant

Mohs Dermatology
08.2020 - 05.2022

Office Manager

Boyle Dental
03.2017 - 05.2020

Associate of Applied Science - Accounting And Business

Parkland College

Naval Reserves

Country of Service: United States

Rank: E4

July 1986-July 1992

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