Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Evans

Coward,SC

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

2
2
years of professional experience

Work History

Associate

Amazon CAE1
11.2023 - 06.2024
  • PICK- selecting orders made by customers and sending them to be packed/shipped. Ensuring all products are in good condition, safe and clean.
  • AFE- sorting orders to be packed and shipped. Managing a line with hundreds of products every hour. Ensuring all products are not damaged and packaging is intact.

Sales Associate

Bealls Dept Store
08.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hospital Housekeeper

Medical University Of South Carolina
04.2023 - 08.2023
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.

Key Holder

Dollar General
11.2022 - 05.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Call Center Representative

SYKES
01.2022 - 04.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School -

Darlington High School
Darlington, SC
2020

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Cash Handling
  • Decision-Making
  • Relationship Building
  • Courteous and Professional
  • Point of sale operation
  • Adaptable and Flexible
  • Merchandise Receiving and Handling

Timeline

Associate

Amazon CAE1
11.2023 - 06.2024

Sales Associate

Bealls Dept Store
08.2023 - 12.2023

Hospital Housekeeper

Medical University Of South Carolina
04.2023 - 08.2023

Key Holder

Dollar General
11.2022 - 05.2023

Call Center Representative

SYKES
01.2022 - 04.2022

High School -

Darlington High School

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