Kirsten Fisher
CLARKSVILLE,TN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
20
20
years of professional experience
Work History
Retention Trainer
UPS
01.2023 - Current
- Improved employee performance by designing and implementing effective training programs.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within UPS.
- Trained and mentored over 60 new hired staff to fulfill various roles and who have stayed within UPS.
Assistant General Manager
Krispy Kreme
Clarksville, TN
12.2014 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste by 20%
Shift Leader
Ft Campbell Commissary
Ft Campbell, KY
01.2014 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Retail Assistant
Walmart
Clarksville, TN
10.2004 - 06.2013
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
Associate of Arts - Graphic Design
Austin Peay State University
Clarksville, TN05.2010
High School Diploma -
Northeast High School
Clarksville, TN05.2005
Skills
- Team Leadership Expertise
- Hiring and Onboarding
- Business Leadership
- Business Operations Knowledge
Timeline
Retention Trainer
UPS
01.2023 - Current
Assistant General Manager
Krispy Kreme
12.2014 - 01.2023
Shift Leader
Ft Campbell Commissary
01.2014 - 12.2014
Retail Assistant
Walmart
10.2004 - 06.2013
Associate of Arts - Graphic Design
Austin Peay State University
High School Diploma -
Northeast High School
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