Kirsten Foster
Missouri City,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Fitness Trainer
281Fit
03.2013 - Current
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Implemented safe and effective exercise programs, reducing the risk of injury for clients during workouts.
- Conducted fitness assessments to evaluate clients'' physical abilities and set achievable goals.
- Collaborated with fellow trainers to design engaging group fitness classes that catered to various skill levels and interests.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Provided ongoing support and accountability for clients, maintaining open communication channels for questions or concerns related to their fitness journey.
Collection Agent /Impact Team Member
Convergent Outsourcing Inc.
03.2017 - 01.2024
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Streamlined processes in the collections department, implementing efficient strategies and best practices.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Boosted team morale through active participation in group meetings, contributing innovative ideas that improved overall performance.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Sales Manager
The Curtain Exchange Of Sugar Land
12.2004 - 02.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Receptionist
Texas Children's Pediatrics
05.2000 - 09.2003
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
MBA - Business Administration And Management
Texas Southern University
Houston, TXSkills
- Body composition analysis
- Group Fitness Instruction
- Senior Fitness Programs
- Adaptive Fitness Training
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Account updating
- Call Management
- Product Knowledge
- Scheduling
- Data Collection
- Conflict Resolution
- Multi-line phone talent
- Key holder experience
- Active Listening
- Document Control
- Service Upselling
- Call Center Operations
- Computer Proficiency
- Staff education and training
- Office equipment proficiency
- Spreadsheets
- Customer Relations
- Client Relations
- Microsoft Office Suite
- Clerical Support
- Customer Relationship Management (CRM)
- Account Management
- Follow-up skills
- De-Escalation Techniques
- Professional telephone demeanor
- Customer Service
- Problem-solving abilities
- Complaint Handling
- Medical Charting
- Mail Management
- Referral Verification
- Medical office administration
- Insurance Verification
- HIPAA Compliance
- HIPAA Guidelines
Timeline
Collection Agent /Impact Team Member
Convergent Outsourcing Inc.
03.2017 - 01.2024
Fitness Trainer
281Fit
03.2013 - Current
Sales Manager
The Curtain Exchange Of Sugar Land
12.2004 - 02.2009
Receptionist
Texas Children's Pediatrics
05.2000 - 09.2003
MBA - Business Administration And Management
Texas Southern University
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