Kirsten Fryling
Asheville,NC
Summary
Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Using over twenty years of experience in field to deliver exemplary patient support.
Overview
23
23
years of professional experience
Work History
Medical Social Worker
HCA Mission Hospital
Asheville, NC
02.2020 - Current
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in decreasing length of stay
- Worked with medical teams, patients and families to implement effective treatment plans
- Documented case notes daily and coordinated follow-up for seamless case management
Transitional Care Specialist
Care Partners Home Health And Hospice
Asheville, North Carolina
10.2018 - 02.2020
- Monitored customer care goals and developed improvements.
- Managed customer inquiries for all products and services.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
Social Worker
Givens Highland Farms
Black Mountain, North Carolina
11.2016 - 09.2018
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Explained medical care options to help families make informed healthcare decisions.
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 80-bed unit by continuously checking in with patients and families and quickly providing care.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Program Director
Bridgewell
Salem, MA
03.2015 - 11.2016
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Interviewed and hired talented Direct Care Specialists with expertise in resident care to increase staff strengths within already gifted department.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Oversaw team of twelve personnel focused on caring for develop,mentally delayed adult women,
- Monitored specific programs' adherence to established schedules and operating budgets.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
Director of Social Services
Kindred
Kennebunk, ME
05.2010 - 08.2012
- Led performance improvement projects based on QAPI efforts.
- Constructed short- and long-term planning to improve client programs.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Attended education opportunities and created in-service training alliances to meet mission of organization.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Social Work Case Manager
York Hospital
York, ME
11.2000 - 03.2010
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
Child Protective Services
State Of Maine
Sanford, ME
11.1996 - 11.2000
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Acted as advocate for children in court settings.
- Created and updated systems of organization for case service plans and court reports.
- Attended proceedings and testified for reunification and permanent placement cases.
Education
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC05.1995
Skills
- Medicaid and Medicare Paperwork
- Medical Advocacy
- Assessing Needs
- Community Resource Referral
- Patient Evaluation
- Worker Supervision
- Crisis Resolution
- Psychosocial Assessments
- Patient Health Information Access
- Medical Records Management
- Developing Patient Care Plans
- Training and Teaching
- Conflict Negotiation
Timeline
Medical Social Worker
HCA Mission Hospital
02.2020 - Current
Transitional Care Specialist
Care Partners Home Health And Hospice
10.2018 - 02.2020
Social Worker
Givens Highland Farms
11.2016 - 09.2018
Program Director
Bridgewell
03.2015 - 11.2016
Director of Social Services
Kindred
05.2010 - 08.2012
Social Work Case Manager
York Hospital
11.2000 - 03.2010
Child Protective Services
State Of Maine
11.1996 - 11.2000
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
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