Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsten Gibson

Cypress,TX

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Lane Bryant
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Office Assistant

Kepple And Associates
05.2023 - 09.2023
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Key Holder

Lane Bryant
09.2021 - 01.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

High School Diploma -

Cypress Woods High School
Cypress, TX
05.2018

Skills

  • Order Processing
  • Payment Processing
  • Teamwork and Collaboration
  • Verbal/Written Communication
  • Money Handling
  • Retail Store Operations
  • POS System Operation
  • Merchandising Knowledge
  • Stocking and Receiving
  • Guest Relations
  • Cash Register Operation
  • Fitting Room Maintenance
  • Team collaboration
  • Attention to detail
  • Time management
  • Problem-solving abilities
  • Interpersonal skills
  • Data entry accuracy
  • Adaptability
  • Organizational skills
  • Administrative Support
  • Document Retrieval
  • Customer Service
  • Office Administration

Certification

  • Licensed General Lines Agent - 2023 - 2025

Timeline

Sales Associate

Lane Bryant
10.2023 - Current

Office Assistant

Kepple And Associates
05.2023 - 09.2023

Key Holder

Lane Bryant
09.2021 - 01.2023

High School Diploma -

Cypress Woods High School

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Kirsten Gibson