Kirsten Goff

• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Renegotiated contracts with expiring accounts to continue relationships with 100 current company clients.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Met existing customers to review current services and expand sales opportunities.
• Delivered sales presentations, pitches and estimates to grow customer base.
• Generated leads through networking, cold calls and industry connections.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.

Set and achieved company defined sales goals.

• Informed customers of promotions to increase sales productivity and volume.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Identified sales growth opportunities by networking and building relationships with potential advertisers.
• Communicated by phone, email and traveled for face to face contact for [Number] accounts.

• Maintained quality assurance and customer satisfaction objectives.
• Executed diagnostics, troubleshooting and evaluations on [Equipment].
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Prospected new clientele through networking, cold calling, canvassing and referrals.
• Drove new business development through qualifying leads, building relationships and executing strategic sales.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Contacted customers as issues arose to provide prompt resolutions.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.

• Interacted with customers regularly to maintain and enhance relationships.
• Resolved issues through careful research and follow-up with customers.
• Trained newly hired employees on company policies and procedures regarding diverse situations.
• Managed customer accounts effectively by implementing [Type of Skill] and [Type of Skill].
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Set up appointments with potential and current customers to promote new products and services.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Exceeded established sales goals and increased client retention.
• Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
• Adapted sales techniques to specific clients and promoted products based on individualized client needs.
• Grew business sales by [Number]% through effective cross-selling, exceptional customer service and cold calling.