Kirsten Harris
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Ophthalmologist Technician
Vision Innovation Partners
04.2023 - Current
- Enhanced patient care by performing diagnostic tests and assisting in minor procedures
- Streamlines office operations through effective scheduling and coordination of appointments
- Maintained up-to-date knowledge of industry developments through continuing education courses
- Aided doctors in providing comprehensive eye care service with detailed documentation of medical histories, ocular exams, and test results by actively reviewing charts
- Works well with patients, staff, and manufacturer representative to carry out successful office and patient-record work each day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Optometric Technician
America's Best Contact and Eyeglasses
11.2022 - 04.2023
- Assisted doctors in providing accurate diagnoses through precise measurements using specialized equipment
- Enhanced patient satisfaction by managing appointment scheduling, patient records, and insurances while ensuring efficient office flow
- Acted as a liaison between patients and Optometrists
- Increased overall efficiency within practice by assisting in inventory management and ordering supplies as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Food and Beverage Intern
Walt Disney World Company
05.2022 - 11.2022
- Enhanced guest experience by providing exceptional guest service and maintaining a positive attitude
- Assisted in creating memorable experiences
- Contributed to the success of special events by executing assigned tasks efficiently and professionally
- Provided accurate information and helpful guidance to guests, improving their overall park experience
- Implemented the 'Five Keys' Code of conduct daily with guests and fellow cast members
- Awarded many 'Five Keys' for Safety, Courtesy, Inclusion, Show and Efficiency.
- Identified areas for improvement within front-of-house operations, implementing changes that led to improved guest experiences.
- Developed rapport with guests by attentively addressing their needs and preferences.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Collaborated in professional team to solve workflow issues.
- Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
- Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Psychology
Harford Community College
Bel Air, MDHigh School Diploma -
Aberdeen High School
Aberdeen, MD05.2018
Skills
- Customer Service Orientation
- Attention to Detail
- Strong Communication
- Problem Solving Aptitude
- Strong teamwork
- Leadership Qualities
- Time management expertise
- Friendly, Positive Attitude
Accomplishments
Awarded Five of The Walt Disney Company, "Five Keys" for Safety, Show, Courtesy, Inclusion, and Efficiency.
Timeline
Ophthalmologist Technician
Vision Innovation Partners
04.2023 - Current
Optometric Technician
America's Best Contact and Eyeglasses
11.2022 - 04.2023
Food and Beverage Intern
Walt Disney World Company
05.2022 - 11.2022
Associate of Arts - Psychology
Harford Community College
High School Diploma -
Aberdeen High School
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