Kirsten Hernandez
Corona,United States
Summary
Driven Front Counter Crew Member with solid background in managing customer inquiries and processing transactions. Known for delivering exceptional customer service, maintaining clean work environment, and handling multiple tasks under pressure. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing circumstances. Made significant impact by improving process efficiency and contributing to team success in previous roles.
Overview
3
3
years of professional experience
Work History
Front Counter Crew Member
Chick-fil-A
Corona
05.2022 - Current
- Organized the front counter area to ensure an efficient workflow.
- Answered customer inquiries regarding products, services, and store policies.
- Responded promptly to customer complaints or concerns in a professional manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Active Air Cooling and Heating
Corona
05.2022 - 07.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Santiago High School
Corona, CA05-2023
Some College (No Degree) - Business Administration And Management
California State University, Fullerton
Fullerton, CASkills
- Customer relations
- Teamwork and collaboration
- Networking
- Decision-making
Timeline
Front Counter Crew Member
Chick-fil-A
05.2022 - Current
Customer Service Representative
Active Air Cooling and Heating
05.2022 - 07.2024
High School Diploma -
Santiago High School
Some College (No Degree) - Business Administration And Management
California State University, Fullerton