Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kirsten Hess

Inwood

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills. Adept at building customer relationships and providing administrative support, ensuring smooth operations and a positive work environment. Committed to continuous learning and excellence in all tasks. Motivated to learn and grow an excel in a supportive work environment. (Customer service, Receptionist)

Overview

4
4
years of professional experience

Work History

Stower/Pit Operator

Amazon
03.2025 - 06.2025
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Sorted over numerous products and put onto shelves according to type, weight, and size.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.
  • Used hand trucks and pallet jacks to safely move items to designated areas.

Injection Molding Machine Operator

Logoplaste
06.2024 - 09.2024
  • Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
  • Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections. (PPE)
  • Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
  • Reduced machine downtime with regular maintenance checks and prompt troubleshooting of issues.

Front End Customer Service Associate

Martins Food Store
07.2023 - 05.2024
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.

Laborer/Front Desk Construction Receptionist

Hess Co Home Serives LLC
02.2021 - 05.2023
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Performed general housekeeping and cleaning tasks.
  • Administrative Duties included answering phones, greeting customers/visitors, organized documents, and scheduling.-
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.

Education

High School Diploma -

Hedgesville Highschool
Hedgesville, WV
05-2023

Bachelor of Science - Business Administration

Shepherd University
Shepherdstown, WV
12-2027

Skills

  • Strong work ethic
  • Customer relationship building
  • Data entry
  • Multitasking
  • Administrative support
  • Telephone skills
  • Problem Solving
  • Willingness to learn
  • Punctual and reliable
  • Safety awareness

Languages

English

Timeline

Stower/Pit Operator

Amazon
03.2025 - 06.2025

Injection Molding Machine Operator

Logoplaste
06.2024 - 09.2024

Front End Customer Service Associate

Martins Food Store
07.2023 - 05.2024

Laborer/Front Desk Construction Receptionist

Hess Co Home Serives LLC
02.2021 - 05.2023

High School Diploma -

Hedgesville Highschool

Bachelor of Science - Business Administration

Shepherd University

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