Kirsten Holt
Fort Worth,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Leadership Innovation Program
The Gaylord Texan
Grapeland, TX
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Oversaw food and beverage operations weekly.
Assistant Rooms Operations Manager
The Gaylord Texan
Grapevine, TX
12.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce waste.
- Implemented staff training programs to improve service quality and team performance.
- Analyzed inventory management systems to optimize stock levels and minimize shortages.
- Coordinated cross-departmental communication to ensure project alignment and timely execution.
- Developed standard operating procedures to maintain consistent service delivery across departments.
- Led initiatives to improve guest satisfaction scores through enhanced service protocols.
- Oversaw budget management, ensuring cost-effective operations while meeting quality standards.
- Mentored junior staff in best practices, fostering a culture of continuous improvement and teamwork.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented new ways to increase upsell revenue.
- Implemented new ways to increase Bonvoy enrollments.
Event Experience Manager
Gaylord Texan Resort & Convention Center
06.2023 - 12.2024
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Fostered relationships with vendors to enhance service offerings and manage costs effectively.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Rooms Controller
Gaylord Texan Resort & Convention Center
06.2022 - 06.2023
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Upheld high standards for customer service and led by example.
Guest Experience Expert
Gaylord Texan Resort & Convention Center
07.2021 - 06.2022
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
Education
Hospitality Administration And Management
Tarrant County College District
Fort Worth, TXSkills
- Patience and composure
- Exceptional communication
- Feedback implementation
- Guest Services
- Guest communication
- Client Relationship Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Upselling strategies
- Hospitality and service industry background
- Account management
- Flexibility
- Decision-making
- Professionalism
Education
true
Timeline
Leadership Innovation Program
The Gaylord Texan
11.2025 - Current
Assistant Rooms Operations Manager
The Gaylord Texan
12.2024 - Current
Event Experience Manager
Gaylord Texan Resort & Convention Center
06.2023 - 12.2024
Rooms Controller
Gaylord Texan Resort & Convention Center
06.2022 - 06.2023
Guest Experience Expert
Gaylord Texan Resort & Convention Center
07.2021 - 06.2022
Hospitality Administration And Management
Tarrant County College District