Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Johnson

Winter Haven,FL

Summary

Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over one year of industry experience. Committed to contributing to dynamic bakery team. Reliable and upbeat Customer Service staff successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

6
6
years of professional experience

Work History

Bakery Clerk

Publix
Lake Wales, FL
08.2019 - Current
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Associate

Publix
Lake Wales, FL
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Cashier

Target
Davenport, FL
11.2018 - 01.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Summerlin Academy
Bartow, FL
06.2020

Skills

  • Retail Metrics and Goals
  • POS Software
  • Item Ticketing and Pricing
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • Flexible Hours
  • Exceeding Customer Expectations
  • Customer Service
  • Time Management
  • Friendly and Helpful
  • Staff Support
  • Positive Customer Engagement

Timeline

Bakery Clerk

Publix
08.2019 - Current

Customer Service Associate

Publix
08.2019 - Current

Cashier

Target
11.2018 - 01.2019

High School Diploma -

Summerlin Academy

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Kirsten Johnson