Kirsten Jones
Alexandria,LA
Summary
Experienced with providing compassionate and patient-centered support. Utilizes effective communication and empathy to address individual needs and enhance quality of life. Knowledge of safety protocols and personal care procedures, ensuring secure and nurturing environment.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Direct Care Aide
A First Name Basis
Alexandria, LA
10.2024 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept clients engaged in social networks and communities for personal health and growth.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Certified Nursing Assistant
Christus St Francis Cabrini Hospital
Alexandria, LA
04.2023 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
Residential Services Specialist
Pinecrest Supports and Services Center
Pineville, LA
01.2014 - 04.2022
- Monitored and assisted residents through individual service plans.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Assisted residents with basic activities of daily living.
- Utilized strong communication skills to resolve conflicts between residents diplomatically, maintaining a positive living environment for all parties involved.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
High School Diploma -
Peabody High School
Alexandria, LA05.2012
Skills
- Elderly care
- Compassionate caregiving
- Housekeeping tasks
- Dementia care
- Personal hygiene assistance
- Patient assessments
- Client documentation
- Appointment scheduling
- Patient management
- Customer service
- Verbal and written communication
- Organization
- Keyboarding skills
- Schedule management
- Multi-line phone systems
- HIPAA guideline compliance
Timeline
Direct Care Aide
A First Name Basis
10.2024 - Current
Certified Nursing Assistant
Christus St Francis Cabrini Hospital
04.2023 - 06.2023
Residential Services Specialist
Pinecrest Supports and Services Center
01.2014 - 04.2022
High School Diploma -
Peabody High School