Kirsten Jordan
Dallas,TX
Summary
Accomplished and goal-driven Executive offering more than 15 years of extensive experience with management and tactical leadership. Offering expertise spanning business administration and change management, achieving optimal results with proficient planning, organization, and solutions-oriented approach while driving client growth, seller productivity, and profitability. A diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with team members and leaders. Fitness is essential, and I aim to align with a company that supports wellness.
Overview
6
6
years of professional experience
Work History
Senior Group Manager Sales Experience
Neiman Marcus
08.2022 - Current
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Formulated and presented innovative strategies to sales managers to build successful sales plans.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales manager support their teams in reaching targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Omni Channel Manager
Nordstrom Rack
10.2021 - 08.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained department managers in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in the workplace.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
- Trained and guided department managers to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, and training of team members.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs, and robust reporting tool that increased operational quality.
- Created employee schedules to align coverage with forecasted demands.
Regional Operations Manager MI/MO/IA/KS
Nordstrom
07.2019 - 10.2021
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 14 locations per month to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
District Store Support Manager
Nordstrom
07.2017 - 07.2019
- Luxury Retail Store
- Communicated to cross-functional teams all strategies related to operations policies and procedures
- Acted as the Operational and Service Experience Manager's support partner to ensure the flow of merchandise, condition of the building, and execution of any new design layouts were deployed
- Reviewed and analyzed KPI and where necessary developed a productivity plan to support trends vs
- Forecast
- Priorities were safety, quality, and productivity that supported top and bottom lines
- Partnered with teams to ensure health checks were made on all technology, tools, vehicles, and equipment
- INDUSTRY EXPERTISE
- Collaborating with functional partners to ensure best practices and standard operating procedures were performed
- I participated in functional focus groups to strategize and share insight that allowed us to make necessary declarations that optimized operational design and merchandise flow
- Taught and implemented Leader Standard
- Work in the business's operational and customer-facing functions
- Assigned and met with subject matter experts to gather feedback and clarify standard operating procedures
- Operationally supported 5 new store openings, 2 in Canada in partnership with general contractors, environment team, and project managers
- Tableau, Confluence, Smartsheet, Slack and Microsoft Teams, are some of the data, project management and communication platforms I use.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
Education
No Degree -
Clark Atlanta University
Atlanta, GANo Degree -
College of DuPage
Glen Ellyn, ILSkills
- Avid Media Composer
- Customer and Vendor Relations
- Report Writing
- Maintaining Clean Work Areas
- Organizational Efficiency
- Inventory Accuracy
- Inventory Control Processes
- Safety Protocols
- Process and Procedure Refinement
- Strategic Planning
- Shrink Control
- Strategic Vision
- Excellent Interpersonal Skills
- Operational Controls Development
- Policy Development and Enforcement
Accomplishments
- 2019
- Powered by
- RESUME PROFILE
- I have a wealth of industry expertise and experience optimizing efficiencies through data analysis
- I have led cross-functional teams through many operating model updates and changes
- Prepared teams for these changes, launches of initiatives, and store refreshes/new store openings, through Train the Trainer training and onsite verification
- Enterprise Leadership
- People Development www.enhancv.com
- E q e
- Senior / Regional Operations Manager (773) 559-5911 kirsten.v.jordan@outlook.com Contact info
- Dallas, TX
- KIRSTEN
- JORDAN
Timeline
Senior Group Manager Sales Experience
Neiman Marcus
08.2022 - Current
Omni Channel Manager
Nordstrom Rack
10.2021 - 08.2022
Regional Operations Manager MI/MO/IA/KS
Nordstrom
07.2019 - 10.2021
District Store Support Manager
Nordstrom
07.2017 - 07.2019
No Degree -
Clark Atlanta University
No Degree -
College of DuPage
Similar Profiles
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus
Tonia HollowayTonia Holloway
Lead Customer Care Associate at Neiman Marcus DirectLead Customer Care Associate at Neiman Marcus Direct
Maja Maya RadicaninMaja Maya Radicanin
Sales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program at Neiman MarcusSales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program at Neiman Marcus
Mischel BabiMischel Babi
Customer Care Representative at Neiman Marcus GroupCustomer Care Representative at Neiman Marcus Group
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC