Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Kemp

Community Specialist
Rocklin,CA

Summary

Performance-driven professional with 15+ years of experience in operations management and leadership development. Proven track record successfully leading and developing diverse teams across multiple locations. Expertise includes people management, training and development, and strategic planning while overseeing high-level business processes and communications. Exceeding business objectives while fostering a growth-oriented culture in fast-paced work environments is a priority. Proficient at cultivating sustainable relationships and developing team members while driving organizational growth. A creative and result-oriented leader contributing to the growth of a global multi-billion dollar organization.

Overview

14
14
years of professional experience

Work History

Community Specialist

Lululemon
Roseville, CA
03.2024 - Current
  • Strengthened community engagement by organizing and hosting regular events, sweat experiences, and community shop parties increasing sales revue, current membership engagement, and guest acquisition.
  • Curated authentic relationships with studio owners, instructors, professional sports teams, colleges, HS athletics, and local youth performance club teams at regional level, that resulted in onboarding of 3 brand ambassadors, increasing sweat collective data base by 25%, and increasing sweat collective UPT from 1.7 to 1.9, contributing to surpassing P4 & P5 sales goals.
  • Created product seeding strategy aligned with global campaigns while prioritizing store specific product exit strategy supporting sales, sell through, and brand awareness.
  • Responsible for developing local outreach strategy that focused on comprehensive communication with 45,000 of local guests; promoting activations, invites to lululemon powered and owned experiences, relevant cultural events, and new product drops aligned with global brand strategy.
  • Maintained detailed records of all activities related to each project, activation, or initiative, ensuring accurate reporting and documentation for future reference.
  • Organized development opportunities for fellow Community Specialists to encourage continuous growth and learning in field.

Educator

Lululemon
02.2018 - 02.2024
  • Support ongoing learning and development of team members providing direct feedback, recognition, coaching, mentoring, personal and career path guidance, while addressing gap assessment for performance concerns.
  • Assess guests' unique needs to provide customized, effective purchase & return solutions, and support implementing attend, create, encourage guest experience.
  • Collaborate with team members ensuring optimal guest experience and support store operations while driving business by increasing UPT, DPT, sell through, conversion, and leveraging OMNI contributing to $20 million in sales 2022.

Regional Manager

Lululemon
03.2017 - 06.2017
  • Responsible and accountable for all performance aspects of Los Angeles Region (Maven Market).
  • Lead Los Angeles Region (8 stores: 8 SMs & 17 AMs) through execution of annual plan initiatives encompassing Core Values, Store Principles, Business Development, Brand Awareness, People Development & successful Pipeline Growth.
  • Supported learning and development of Store Mangers; consistently and equitably providing feedback, coaching, mentoring, and career path guidance through conversations and business goal setting. Developed and/ or supported closing identified performance gaps.
  • Enabled Store Managers to drive store operations in line with local and global priorities; providing information, tools, resources, and support needed to be successful.
  • Lead talent planning, pipeline needs, and recruitment strategies.
  • Collaborated with regional and cross-functional partners accomplishing projects and initiatives (e.g., real estate plans, new store openings, policy or process updates).

Store Manager

Lululemon
03.2014 - 03.2017
  • Lead two stores in 3 years. Developed and promoted 20 leaders in house.
  • North America Training Team Representative (Farm Team) - responsible for training and development of NA store managers. Development of content roll outs, lead zoom trainings for 150+ store managers, collaborated w/ senior partners to proactively train for high volume.
  • Lead Trainer for Los Angeles Training Team; created annual strategy that supported regional training initiatives and development of 8 Stores (17 AMs & 8 SMs); including training and ongoing development of every employee in LA region. Lead High Volume Store Walk-throughs; providing coaching and feedback to peers, improving Q4 operations as a region. Developed SM successor to take over as lead trainer.
  • New Store Opening Leader - Lead support in 16 New Store Openings, Relocations, Renovations, and Warehouse Sales across California.
  • Selected member of North American HR training team: Support role in developing trainings with emphasis on elevating exceptional employee experience that resulted in successful 2016 Holiday Best Practices SM training Calls delivering training content.
  • New Store Opening Manager - completed 16 week pre branding, hiring, and operations strategy resulting in
    163% to first quarter open in mature & saturated market. Recruited, hired, trained 35 new employees increasing LA's people depth & pipeline.
  • Responsible for creating dynamic annual plan including community branding, product management, visual merchandising excellence, and training strategies that lead to exceptional guest experience, positive comps YOY, & increase UPT & conversion YOY (2015-2017).
  • Perform work & administrative actions (payroll,FMLA,LOA, etc.) in accordance and reinforce team member compliance with applicable policies, procedures, and laws or regulations.
  • Successfully maintained outstanding compliance - utilized P&L as development tool to drive people pipeline, brand awareness, win sales goals, and maximize ROI.

Assistant Manager

Lululemon
07.2011 - 03.2013
  • Developed foundation of practice of leadership, culture, core values, and operating principles to support store growth and store turnover. Saw 30% decrease in store turnover YOY.
  • Operations Lead - Monitor progress against financial goals to evaluate sales and collect information to build annual key performance strategy.
  • Member of LA training team - created and facilitated training content to Store Manager / Assistant Managers quarterly.
  • Supported Store Manager in achieving $9 million in annual sales - leading and driving results in operations and product pillars.
  • New Store Opening Lead - completed 24 weeks of pre branding strategy that included hiring, training, developing 30 new employees in a mature market.

Key Leader

Lululemon
08.2010 - 07.2011
  • Operations Specialist.
  • Guest Experience Leader & Trainer; support ongoing learning and development of team members. Developed 3 promotions.
  • Resolve guest feedback and address guest concerns or escalations.
  • Move dynamically to assess and fulfill needs of business, team, and guest.

Education

Bachelor Of Business Administration - Business Management

Loyola Marymount University
Los Angeles, CA
08.2005 - 2009.05

Skills

Leadership Development

People Management

Cross-functional Collaboration

Community Engagement

Training & Facilitating

Strategic Planning

Leadership Development

Timeline

Community Specialist

Lululemon
03.2024 - Current

Educator

Lululemon
02.2018 - 02.2024

Regional Manager

Lululemon
03.2017 - 06.2017

Store Manager

Lululemon
03.2014 - 03.2017

Assistant Manager

Lululemon
07.2011 - 03.2013

Key Leader

Lululemon
08.2010 - 07.2011

Bachelor Of Business Administration - Business Management

Loyola Marymount University
08.2005 - 2009.05

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