Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Kurnel

Bayville,NJ

Summary

Compassionate and highly organized professional with extensive experience as a Head Server at Rosie's, bringing excellent people-oriented skills, crisis management, and leadership skills to the field of behavioral health. Experienced at building trust with individuals, resolving conflicts under pressure, and maintaining detailed records — all critical for effective case management. Proven ability to communicate clearly, collaborate with other departments, and support individuals through challenging circumstances. Passionate about helping others achieve stability and long-term recovery, and eager to bring strong customer service experience and a commitment to empathy and accountability to a substance abuse treatment setting.

Overview

8
8
years of professional experience

Work History

Head Server

Rosie's in Ocean Gate
07.2022 - Current
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.

Sales Associate

The Beauty Store
11.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Linda's Pizza

Front Cashier
03.2017 - 09.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Business Studies - General

Stockton University
Absecon, NJ
05-2023

Associates in Liberal Arts - General Studies

Ocean County College
Toms River, NJ
05-2020

Skills

  • Service planning
  • Law enforcement support
  • Positive attitude
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Clear communication
  • Team collaboration
  • Strong work ethic
  • Exceptional customer service
  • Memory retention

Timeline

Head Server

Rosie's in Ocean Gate
07.2022 - Current

Sales Associate

The Beauty Store
11.2019 - 03.2020

Linda's Pizza

Front Cashier
03.2017 - 09.2018

Bachelor of Business Studies - General

Stockton University

Associates in Liberal Arts - General Studies

Ocean County College

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