Kirsten Kurtti
Coon Rapids,MN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Federal Reserve Bank of Minneapolis
Minneapolis, MN
01.2013 - Current
- Process mailed & faxed requests received by customers by opening, prepping, and entering information into online application through data entry and utilizing scanning equipment
- Complete QA on redemption of savings bonds and on conversion from physical to electronic bonds
- Correct errors made by team during mail processing
- Assign mail that doesn't fit into established categories to the proper team/examiner
- Process returns to customers and rescan requests for examiners
- Previously aided Customer Contact Center with overflow calls during busy periods, handling unlocking online accounts
- Train co-workers on advanced processes and new co-workers on basic work flow
- Currently processing cases for customers requesting conversion of paper savings bonds to electronic savings bonds, which includes examination of the case and contacting customers by email or phone as needed
Various Positions
Financial One Credit Union
Coon Rapids, MN
2006 - 2012
- Teller, both In-house and drive-thru: Deposits, Withdrawals, Check cashing, Loan payments, Credit card advances, Money orders, Cashier's checks, Traveler's cheques, Counter checks
- Customer Service Representative: Opened savings, checking, & money market accounts; processed loan applications, line of credit applications, HELOC applications, and credit card applications; also approved/denied applications;
- Collections assistant: contacted customers delinquent on loan payments to take payment; made arrangements with customers to bring loan current; authorized skip payments to help customers in temporary financial duress; helped collect vehicles with voluntary repossessions
Education
BBA - Banking And Financial Economics
University of North Dakota
Grand Forks, ND05-1994
Skills
- Quality Assurance
- Cross-Functional Collaboration
- Customer Relationship Building
- Exceptional customer service
- Excellent time management skills
- Strong Work Ethic
- Excellent communication skills
Timeline
Senior Customer Service Representative
Federal Reserve Bank of Minneapolis
01.2013 - Current
Various Positions
Financial One Credit Union
2006 - 2012
BBA - Banking And Financial Economics
University of North Dakota
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