KIRSTEN L. DOVIN
Tampa,FL
Summary
Dynamic healthcare professional with extensive safety and investigative experience as a Cares Assessor Investigator at the State of Florida, excelling in level of care assessments and regulatory compliance. Proven ability to advocate for patients while coordinating care and responding effectively in emergencies. Strong analytical reasoning and communication skills drive successful interdisciplinary collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cares Assessor Investigator
State of Florida
Tampa, Florida
04.2024 - Current
- Coordinates and conducts comprehensive assessments of applicants for nursing facility placement and home and community-based services. Evaluates the Level of Care and recommends the most appropriate placement; participates as a member of an interdisciplinary staffing team for Level of Care determination. Participates in disaster recovery efforts throughout the State of Florida. Reports to Special Needs Shelters to assist with discharge planning during a hurricane-related or other type of emergency situation. Maintains a high level of professional CARES knowledge, including an understanding of State and Federal rules and laws governing the activities performed by CARES. Improves/enhances professional knowledge, skills, and abilities through education courses, seminars, workshops, review of policies and procedures, etc.
FLIGHT ATTENDANT
Silver Airways
Tampa, Florida
01.2020 - 04.2024
- Assisted passengers during onboarding and offboarding, ensuring smooth transitions for individuals with special needs.
- Enforced compliance with safety protocols, procedures, and regulations for aircraft and passengers.
- Addressed passenger inquiries, escalating critical issues to pilot or security team when necessary.
- Maximized overhead bin storage by efficiently organizing luggage.
- Executed flight preparations and landing procedures in line with company policy.
- Conducted emergency procedures training for new flight attendants regularly as a senior flight attendant in charge.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Completed paperwork related to passenger manifests accurately after each flight.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
PATIENT CARE COORDINATOR
TimeDoc Health
, US
03.2019 - 01.2020
- Practice clear communication skills to oversee customer service of current Medicare patients.
- Use problem analysis and problem solving to design monthly care plans.
- Have patience and empathy to assist elderly patients create and live a healthier life style.
- Managed patient records using electronic health record systems and maintained data accuracy.
- Provided support to patients navigating insurance processes and resources available to them.
MEDICAL ASSISTANT
Med Express
Lutz, FL
08.2015 - 02.2019
- With a calming presence in a fast paced environment, I triaged patients, complete injections, drug testing, wound care, school physicals, emergency care, breathing treatments, blood draws, start IVs, EKGs, cast broken bones, suture removal and patient education.
- Completed numerous trainings to further my knowledge and skill set.
- Having a courteous and accurate manner for assessing patients needs.
CLINIC MANAGER
Pasco County Schools
Pine View Middle School, Land O Lakes, FL
08.2012 - 08.2015
- Attentive to the needs and safety of 975 students using implemented safety procedures.
- Medicated all students with daily doctor's orders.
- Oversee all diabetic students with insulin intake with daily injections and monitor daily sugar tests.
- Apply first aid to all incidents occurring during school hours.
- Daily documentation of each procedure or incident.
- Using effectively listening skills to help a child in need.
Education
Some College (No Degree) - Private Investigations
Hillsborough Community College
Tampa, FL04-2023
Certificate of Technical Studies - Aviation Safety And Compliance
Silver Airways Flight Attendant Training
Ft Lauderdale02-2020
BUSINESS/GRAPHIC ARTS IN BUSINESS - GRAPHIC ARTS
Central Connecticut State University
New Britain, CT08.1983
Skills
- Level of care assessment
- Care coordination
- Regulatory compliance
- Emergency response
- Interdisciplinary collaboration
- Patient advocacy
- Effective communication
- Attention to detail
- Analytical reasoning
- Database management
- Report writing
- Detail-oriented
Certification
- Certified Medical Assistant
- Private Investigator Intern CC License
- Flight Attendant Certification FAA
References
References available upon request
Awards
Pasco County School Employee of the Year Award 2016
Affiliations
- High tech photography
Accomplishments
- Employee of the Year for Pasco County School District-Clinic Manager 2015-2016
Timeline
Cares Assessor Investigator
State of Florida
04.2024 - Current
FLIGHT ATTENDANT
Silver Airways
01.2020 - 04.2024
PATIENT CARE COORDINATOR
TimeDoc Health
03.2019 - 01.2020
MEDICAL ASSISTANT
Med Express
08.2015 - 02.2019
CLINIC MANAGER
Pasco County Schools
08.2012 - 08.2015
Some College (No Degree) - Private Investigations
Hillsborough Community College
Certificate of Technical Studies - Aviation Safety And Compliance
Silver Airways Flight Attendant Training
BUSINESS/GRAPHIC ARTS IN BUSINESS - GRAPHIC ARTS
Central Connecticut State University