Kirsten L. Peterson
Grover,MO
Summary
Dynamic healthcare professional with extensive experience at Mercy Hospital, excelling in client engagement and medical product expertise. Proven ability to thrive under pressure while delivering patient education and fostering cross-functional collaboration. Adept at territory development and account management, ensuring optimal outcomes in high-stakes environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Tech - Emergency Services
Mercy Hospital
St. Louis, MO
10.2024 - Current
- Supported physicians and RNs during high-stakes trauma resuscitations and emergent procedures, mirroring the ability to thrive in fast-paced, competitive sales environments.
- Ensured product readiness and availability by maintaining trauma bay equipment and supplies, reflecting skills in inventory management and resource optimization.
- Delivered cross-functional support in pediatrics and psychiatry, showcasing adaptability and strong interpersonal communication across diverse stakeholders.
- Educated patients and families on procedures and point-of-care testing, reinforcing the ability to simplify complex information—key in product detailing and sales presentations.
EKG Tech - Cardiology Services
St. Luke's Hospital
St. Louis, MO
09.2023 - Current
- Partnered with physicians and nurses during advanced cardiac diagnostics, highlighting collaborative relationship-building skills critical in territory management.
- Educated patients on cardiac monitors and testing, demonstrating persuasive communication and patient engagement skills applicable to sales education.
- Ensured accuracy in diagnostic reporting and EMR documentation, aligning with compliance and attention to detail valued in pharmaceutical sales.
Patient Care Tech - Cardiothoracic & Neuro ICU
St. Luke's Hospital
St. Louis, MO
09.2023 - 10.2024
- Assisted in the care of post-op cardiac surgery and neuro patients, building deep knowledge of clinical workflows and decision-making processes in specialized markets.
- Supported high-acuity procedures (CABG, valve replacement, pericardiocentesis), reinforcing ability to understand and communicate technical product details.
- Monitored telemetry and hemodynamics, showcasing analytical and data-driven decision-making relevant to competitive sales strategies.
- Partnered with multi-disciplinary teams and gained exposure to advanced medical devices (IABPs, VADs, ventilators), preparing for product expertise in device sales.
Care Tech Associate
University of Missouri Health Care
Columbia, MO
07.2022 - 08.2023
- Served as liaison between care tech staff and management, building leadership, negotiation, and communication skills transferable to sales account management.
- Coordinated hospital-wide staffing support, demonstrating adaptability and resource allocation skills critical to managing a sales territory.
- Organized monthly meetings, prepared agendas, and facilitated discussions—direct experience in presenting information persuasively to diverse stakeholders.
- Delivered consistent patient support across multiple units, reinforcing customer-centric problem-solving and resilience under pressure.
Safety Monitor
University of Missouri Health Care
Columbia, MO
10.2020 - 07.2022
- Maintained continuous observation of at-risk patients, reflecting vigilance and accountability—skills essential for compliance in pharmaceutical sales.
- Built trust through empathetic patient interactions, reinforcing interpersonal influence and client relationship-building.
- Responded proactively to safety risks, showcasing quick decision-making and problem-solving, traits vital for competitive and dynamic sales environments.
Education
Bachelor of Health Science - Pre-Professional Studies
University of Missouri
Columbia, MOSkills
- Client engagement and relationship management
- Medical product expertise
- Territory development and account management
- Patient education and provider training
- Cross-functional collaboration
- Data documentation and tracking
- Needs assessment and solution selling
- High-pressure decision making
- Medication reconciliation
- Information security
- Team collaboration and care coordination
- Trauma support strategies
- Clinical documentation
Certification
- CPR, First Aid, AED Certified
- CPI Nonviolent Crisis Intervention Certified
- Certified Nurse Assistant
Volunteer Experience
- Compassus Hospice & Palliative Care, Provided emotional support to patients and families, honing empathy and listening skills essential for client relationships.
- Central Missouri Humane Society, Engaged the public during adoption events, communicating value and benefits - similar to consultative sales interactions.
Additional Healthcare Exposure
Observed and engaged with Physician Assistants in both surgical and underserved clinic settings, gaining insight into provider decision-making, treatment planning, and patient education - valuable for understanding customer needs in sales.
Timeline
Patient Care Tech - Emergency Services
Mercy Hospital
10.2024 - Current
EKG Tech - Cardiology Services
St. Luke's Hospital
09.2023 - Current
Patient Care Tech - Cardiothoracic & Neuro ICU
St. Luke's Hospital
09.2023 - 10.2024
Care Tech Associate
University of Missouri Health Care
07.2022 - 08.2023
Safety Monitor
University of Missouri Health Care
10.2020 - 07.2022
Bachelor of Health Science - Pre-Professional Studies
University of Missouri
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