Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIRSTEN MAHLER

San Antonio,TX

Summary

Enthusiastic and diligent worker intentional in building lasting professional relationships and efficiently completing assigned responsibilities. I am determined to uphold trust, integrity, and key values to achieve organizational goals.

Overview

1
1
year of professional experience

Work History

Front Desk

Sure Stay By Best Western
Floresville, TX
06.2024 - Current
  • Greet incoming guests warmly, issue room keys, and notify them about policies and amenities.
  • Verify identification for security purposes prior to issuing room keys.
  • Confirm guest information to facilitate smooth check-in and checkout processes.
  • Provide directions to nearby restaurants or other establishments, as requested by guests.
  • Make over-the-phone and front desk guest and group reservations.
  • Process credit card and cash payments for guest accounts.
  • Respond promptly to inquiries and room requests made online, via the CRM, by phone, or via email and direct messages to the appropriate personnel.
  • Prepare documents related to guest accounts, including folios and reservation forms.
  • Organize files for easy retrieval when needed by management.
  • Perform quality assurance room cleanliness checks, status updates, and assignments.
  • Ensure that reception and lobby areas are clean, orderly, and stocked with necessary supplies at all times.

Teller

Atlantic Bank Limited
Belmopan City, Cayo District
06.2023 - 02.2024
  • Identified opportunities to inform potential/current customers of current or upcoming events, mobile products, and other banking services.
  • Built and maintained client relationships through quality, personalized interactions.
  • Handled large amounts of cash quickly and accurately, with minimal errors.
  • Sought in-depth knowledge of different departments and functions to cater to customers' needs and requests.
  • Verified customers' identities to ensure compliance with regulations and brought unusual or suspicious activity observed to management.
  • Confirmed and processed customer transactions, including deposits and withdrawals, to generate physical receipts and copies.
  • Sold & purchased foreign currency (BZ & U.S.)
  • Balanced system and cash drawer daily, and identified transaction discrepancies in excess or shortages.
  • Sent orders to auxiliary reserve to meet daily cash needs.
  • Reported system issues that occurred during shift promptly.
  • Resolved customer complaints quickly and efficiently to maintain positive relationships with clients.
  • Replenished, troubleshooted, and balanced the ATM.

Education

BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION, MAJORING IN FINANCE -

UNIVERSITY OF BELIZE
05.2023

ASSOCIATE'S DEGREE IN BUSINESS SCIENCE -

UNIVERSITY OF BELIZE
07.2020

DIPLOMA IN 2 SCIENCES -

COROZAL COMMUNITY COLLEGE
06.2018

Skills

  • Excellent Verbal and Written Communication
  • Cash Handling Skills
  • Organization Skills
  • Computer Literacy (Microsoft Office Suite)
  • Conflict Management
  • Strong Interpersonal Skills
  • Efficiency and Time Management
  • Highly adaptable and Self-motivated
  • Detail-Oriented
  • Basic Spanish Speaking

References

  • Ms. Alva Velasquez, Teller Supervisor, Atlantic Bank Limited, San Ignacio Town, Cayo District, Belize, +501 625-9754, avelasquez@atlabank.com
  • Mrs. Marcie Jones Requena, Audit Supervisor, Office of the Auditor General Belize, Belmopan City, Cayo District, Belize, +501 625-6346
  • Ms. Olga Sho, Junior Accountant, Belize Island Holdings Ltd. (BIHL), Harvest Key off the Coast of Placencia, Stann Creek District, Belize, +501 602-3631, volunteer@seabelize.org

Timeline

Front Desk

Sure Stay By Best Western
06.2024 - Current

Teller

Atlantic Bank Limited
06.2023 - 02.2024

BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION, MAJORING IN FINANCE -

UNIVERSITY OF BELIZE

ASSOCIATE'S DEGREE IN BUSINESS SCIENCE -

UNIVERSITY OF BELIZE

DIPLOMA IN 2 SCIENCES -

COROZAL COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
KIRSTEN MAHLER