Kirsten Malinowski
Danville,IN
Summary
Adept Shift Manager with a proven track record at Fat Cats, I excel in streamlining operations and enhancing team performance. My expertise in cash handling and exceptional customer service has significantly improved financial accuracy and customer satisfaction. Skilled in employee training and mentoring, I foster a positive and efficient work environment, driving profitability and safety compliance.
Overview
4
4
years of professional experience
Work History
Shift Manager
Fat Cats
09.2021 - 01.2025
- Managed daily cash operations, including counting and reconciling cash in safe and deposits ensuring accuracy in cash flow.
- Prepared and uploaded comprehensive cash handling reports using microsoft teams , intercard and cinema manager, enhancing financial transparency
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Troubleshot equipment to reduce service calls and downtime.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Customer Service Representative
Fat Cats
04.2021 - 09.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handling cash transactions efficiently, including processing payments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma -
San Tan Foothills
San Tan Valley, AZ03-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Staff training and onboarding
- Staff development
- Documentation and reporting
- Safety compliance
- Tech-Savvy
- Shift leadership
- Active listening
- Critical thinking
- Computer skills
- Coordinating daily operations
- Work area inspection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Fat Cats
09.2021 - 01.2025
Customer Service Representative
Fat Cats
04.2021 - 09.2021
High School Diploma -
San Tan Foothills
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