Kirsten McIntosh

Store Managers are responsible for building a team of top performers, creating an amazing customer experience, and empowering the team to be their very best. You are responsible for managing all aspects of a store; including hiring and training the best associates to represent the brand and overseeing all store operations to reach company sales and profitability goals. You create a positive environment that develops and engages your managers, associates and customers every day. You love being part of a winning team and you bring your energy to work every day.

The Store Manager reports to the District Sales Manager.

An Assistant Manager shares in the responsibility for the overall performance of the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.

OVERALL RESPONSIBILITIES

• Generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Demonstrate effective written and verbal communication skills.
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results.
• Responsible for all activities within the store in the absence of the GM / SM or Associate Manager.
  Manage time and prioritize tasks.
  
  

The Floor Supervisor’s primary function is to assist and support the Store and Assistant Manager in all aspects of the store, including all personnel, product, merchandising, and visual functions, business processes and results for the store. Assist management with recruiting, training and development of associates.

OVERALL RESPONSIBILITIES

• Direct and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained.
• Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven.
  Assist in the development of associates through feedback, coaching and training.
• Demonstrate effective written and verbal communication skills.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks.

OVERALL RESPONSIBILITIES

· Consistently provides TH Customer Service to company standard.

· Keep merchandise filled to appropriate levels on sales floor.

· Ensure the store is visually distinctive and appearance impeccably maintained.

· Minimize shortages through proper loss prevention procedures.

· Demonstrates awareness of store sales plans and results.

· Demonstrates awareness of individual contribution to business results.

· Follow all operational policies and procedures.

· Manage time and prioritize tasks.

· Demonstrate effective written and verbal communication skills.

· Attends Take 5 meetings and participates in staff meetings, as required.

The Sales Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
  • Reinforces customer buying decisions at checkout and encourages purchase of additional items
  • Recovers cash wrap selling zone and “go-backs”
  • When assigned to processing and replenishment:
  • Processes merchandise to be floor ready and maintains back room and under stock to brand standards
  • Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
  • Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
  • When assigned to floorset activity:
  • Executes floorset proficiently
  • Understands and adheres to brand standards
  • Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
  
  All associate roles at Victoria’s Secret are responsible for:
  • Driving top line store sales results and growing the business through action and productivity
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values
  • Building loyalty through our Rewards Program

• The Sales Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Sales associate also performs a variety of operational activities as assigned by Store Management.
  
  OVERALL RESPONSIBILITIES
  Consistently provides TH Customer Service to company standard.
  Keep merchandise filled to appropriate levels on sales floor.
  Ensure the store is visually distinctive and appearance impeccably maintained.
  Minimize shortages through proper loss prevention procedures.
  Demonstrates awareness of store sales plans and results.
  Demonstrates awareness of individual contribution to business results.
  Follow all operational policies and procedures.
  Manage time and prioritize tasks.
  Demonstrate effective written and verbal communication skills.
  Attends Take 5 meetings and participates in staff meetings, as required.