Kirsten M. Hotaling
Troy
Summary
Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.
I am excited about building professional experience working with animals as I pursue Certification to be a Veterinary Technician. I am looking for the right place to begin and the right employer to grow with.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Residential Counselor
Mohawk Opportunities
07.2022 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Assistant Program Director- Medication Specialist
Mohawk Opportunities
03.2021 - 07.2022
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Conducted performance reviews to provide feedback to staff for improvements.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
- Oversaw staff schedules and assignments to handle programming demands.
Overnight Residential Counselor
Mohawk Opportunities
06.2010 - 03.2021
- Assisted residents with daily living activities, promoting independence and selfsufficiency.
- Participated in team meetings to discuss client progress, adjusting strategies as needed for continued success.
- Maintained a safe and clean residential environment for optimal client comfort and satisfaction.
- Documented nightly observations accurately, contributing valuable information for improved case management decisions.
- Addressed behavioral issues diplomatically but firmly, employing de-escalation strategies as needed to maintain a peaceful environment.
- Monitored client behaviors during nighttime hours, intervening proactively to prevent escalation or crisis situations.
Family Care Coordinator
Sherman Street Empowerment Project (St. Catherine‘s Center for Children)
01.2010 - 07.2010
- Establish and maintain professional working relationships with families, maintaining appropriate personal boundaries;
- Provide case management in the areas of:
- Self sufficiency
- Home maintenance
- Budgeting
- Meal preparation and nutrition
- Time management
- Parenting skills
- Utilization of community services
- Tenant responsibilities/rights
On-Call Resident Assistant
Marillac Family Shelter (St. Catherine’s Center for Children)
06.2008 - 01.2010
- Conducted intakes and enforced rules and regulations of facility.
- Drove company vehicle to provide transportation for residents.
Residential Counselor
Parson‘s Child and Family Center
12.2007 - 01.2010
- Sustained safe, nurturing environment for adolescents with emotional disabilities
- Catered to physical and psychological needs of clients, set limits, established routines and provided transportation when needed.
- Supported emotional growth and positive change through therapeutic programming and relationships developed.
Cashier/Grocery Team Lead/Overnight Sales Associate/Merchandiser
Sam‘s Club
04.2002 - 06.2008
- Assisted management with mentoring, teaching, assigning duties, supervising and communicating with hourly associates appropriately and effectively.
- Read and utilized available sales reports, deciphered information and implemented plans to benefit department and the company‘s profit.
- Wrote schedules, evaluations and conducted interviews.
Overnight Grocery Manager
BJ‘s Wholesale
08.2000 - 04.2002
- Increased merchandise stock levels and overall presentation of department.
- Responsible for training and supervision of hourly associates.
- Utilized weekly sales reports and wrote evaluations for associates.
Education
B.S - Art Therapy
Springfield College
Springfield, MA01.2007
AAS - Criminal Justice
Hudson Valley Community College
Troy, NY01.2003
Skills
- Client advocacy
- Time management
- Organizational skills
- Supply replenishment
- HIPAA protocols
- Counseling and coaching
- Residential treatment plans
- Crisis prevention intervention
- Progress documentation
- Relationship building
- Microsoft office
- Crisis management
Certification
First Aid/CPR Certified.
Languages
English
Timeline
Residential Counselor
Mohawk Opportunities
07.2022 - Current
Assistant Program Director- Medication Specialist
Mohawk Opportunities
03.2021 - 07.2022
Overnight Residential Counselor
Mohawk Opportunities
06.2010 - 03.2021
Family Care Coordinator
Sherman Street Empowerment Project (St. Catherine‘s Center for Children)
01.2010 - 07.2010
On-Call Resident Assistant
Marillac Family Shelter (St. Catherine’s Center for Children)
06.2008 - 01.2010
Residential Counselor
Parson‘s Child and Family Center
12.2007 - 01.2010
Cashier/Grocery Team Lead/Overnight Sales Associate/Merchandiser
Sam‘s Club
04.2002 - 06.2008
Overnight Grocery Manager
BJ‘s Wholesale
08.2000 - 04.2002
AAS - Criminal Justice
Hudson Valley Community College
B.S - Art Therapy
Springfield College
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