Kirsten Mills
Saginaw,TX
Summary
Seasoned Collection Manager with a proven track record of enhancing debt recovery processes and customer relations. Excelled in data analysis and implementing effective negotiation strategies, boosting collections performance. Demonstrates exceptional problem-solving abilities and communication skills, ensuring compliance and continuous improvement in collections practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collection Manager
Atlas Financial Group, LLC
12.2013 - Current
- Performed detailed research into customer backgrounds in order to collect past due balances efficiently and effectively.
- Maintained customer accounts, including payment history and credit limits.
- Reviewed documentation associated with each account prior to initiating contact with customers in order to determine best course of action for resolution of delinquent accounts.
- Implemented automated systems for tracking customer payments and delinquencies.
- Ensured compliance with applicable federal, state, and local laws regarding collections practices.
- Developed and implemented strategies for collecting outstanding payments from customers.
- Negotiated payment arrangements with customers in order to minimize bad debt losses.
Client Relations and Sales Director
Lockhart, Morris, and Montgomery, LLC
02.2012 - 12.2013
- Exceeded sales goals through effective time management and resource allocations.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Built relationships with customers and community to establish long-term business growth.
Collection Manager
MKS Services, LLC
04.2010 - 02.2012
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
Education
Texas Christian University
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Austin Community College
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ATI Career Training Center
Skills
- Debt collection proficiency
- Effective conflict resolution
- Risk analysis expertise
- Credit analysis expertise
- Payment plan development
- Committed to continuous learning
- Service-oriented communication
- Strategic issue resolution
- Effective time management
- Strong verbal communication
- Versatile in various roles and tasks
- Proactive self-starter
- Customer insight analysis
- Results-driven mindset
- Performance management
- Risk management
- Effective negotiation
- Portfolio monitoring
Certification
- Professional Collection Specialist, - December 22, 2010
- Advanced HIPAA, - October 20, 2010
- FDCPA, - April 16, 2010
Timeline
Collection Manager
Atlas Financial Group, LLC
12.2013 - Current
Client Relations and Sales Director
Lockhart, Morris, and Montgomery, LLC
02.2012 - 12.2013
Collection Manager
MKS Services, LLC
04.2010 - 02.2012
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Austin Community College
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ATI Career Training Center
Texas Christian University
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