Kirsten Modlin

Engaged for my PM | CM experience to direct the 'Campus Launch' capability for the Leadership Pipeline program, which established the client's global campus expansion goals and objectives

• Conducted interviews with key stakeholders to understand business needs
• Collaborated with internal stakeholders to define the scope, content, and structure of leadership courses
• Created detailed reports outlining findings and recommendations for executive review.

$14M high profile transformation initiative; successfully implemented new ERP System deployed across core business operations and 337 retail locations

• Assigned to develop employee experience roadmap with 'in-Action' multi-year deployment strategy
• Analyzed project data to identify areas of improvement and develop strategies for optimal efficiency
• Communicated regularly with internal and external partners to ensure alignment of strategies and operational goals
• Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.

As a senior management consultant for a top Employer and Individual Health Care Provider, Kirsten was engaged on the In-Market Product Management Evolution initiative to define and mature Product Management Best Practices to increase performance levels with partner Optum Health

• Utilized OCM strategies, including stakeholder analysis, communication and problem solving, to drive objectives for Product Management Best Practices from Ideation to Pilot
• Successfully socialized process improvements, gained cross-functional alignment, and implemented changes
• Customized EPMO Product Delivery Management (PDM) process for optimizing schedule and resource management
• Achieved objectives across 8 portfolios and 24 products, encompassing Clinical, Behavioral, and Advocacy
• Implemented risk controls for program compliance, communication, and change management
• Facilitated Executive Alignment workshops to establish context for business transformation vision and scope.

Led one of the top 10 ERP change initiatives for Allianz Life as a program manager. Delivered product enhancements to increase new business revenues for the company's distribution arm.

• Within her first two weeks onboard, Kirsten turned around the $1.2M, Print - Order Entry & eSignature (eDelivery) initiative from being off-track to on-track
• Led a team of 16 direct project resources, including architects, systems engineers, development on/offshore, BAs, and QAs
• Successfully deployed into production a phased approach program, worked in parallel through the execution of design and build phase while initiating the roadmap and planning for subsequent phases
• Drove program strategy alongside Sr
• Director and VP leadership while simultaneously leading the day-to-day execution of the program
• Successfully delivered monthly ELT communications, created, and delivered weekly executive stoplight status reporting, financial management, program planning in MS Project Server while maintaining all approvals per the Allianz software development lifecycle (SDLC) methodology.

Worked on one of the top 3 programs for UHG, commercializing a Premiere Advocacy program that changed the way her client helps members find a clear path to the right care

• Drove the program from product concept through maturity, including remediation activities and product retirement
• Critical player in leading the program on all 'go-to-market' scope for multiple business segments, including National Accounts and Key Accounts
• Led commercialization initiative in a matrix environment
• Implemented change plans, product standardization, and metrics development
• Led development of internal sales training and communications, member marketing changes, and member reporting
• Led execution on product solutions and timeframes with finance, legal, compliance, and underwriting to support the design of pricing models, to maximize sales and marketing potential for the program, and to effectively assess risks
• Piloted In-Market Framework and Best Practices across 4 Product Programs.

• Program manager for a $2.6M internal Financial Services ERP Program, Migration & Upgrade
• Existing UK subsidiary, which was becoming end-of-life with its Epicor technology, was re-platformed and application interfaces to existing US Financial PeopleSoft systems were restructured to ensure international compliance
• Directed Epicor to PeopleSoft Migration, responsible for multiple work streams including vendor partners, HR, Tax, Accounts Payable, General Ledger, and Fixed Assets
• Shepherd scope, bringing the organization Global and systematized multi-currency and VAT transactions into their Financial Standard Operating Procedures (SOPs)
• Oversaw 14 direct reports in the design, build, test, and pilot phases
• Trusted advisor for $2.6M budged that equated to $2.3M in expenses and $300k in capital costs
• Successfully delivered resource management plan, budget, and forecast plan, project management plan, risk/issue management, and sound decision making with executive leadership support.

• Collaborated with IT and Business stakeholders to drive customer engagement and the online user experience, resulting in increased revenue for a Global leader in Consumer Electronics
• Aligned and analyzed Change Management Model for standardized implementation of change and communication process across multiple channels including 6 Systems Integrators, Online Web Services, Sales, Marketing, and Merchandising
• Led program activities and business needs for executives, program, deployment cut over, transition, and training, while also ensuring ongoing support
• Delivered effective communication plan, customer/user messaging and steering committee decks
• Managed $1M forecast and oversaw resource management in triaging, stabilizing and transitioning 25 major web and content development issues that impacted client's digital experience under budget constraints.