Kirsten Moran
Elkhorn,WI
Summary
Dynamic leader with extensive experience in workflow coordination at BMO Bank and mortgage processing at Bank of the West. Excelled in team development, workload balancing, and maintaining high-quality standards, achieving over 24 years of successful loan processing. Skilled in operations management and problem-solving, consistently enhancing team productivity and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workflow Coordinator
BMO Bank
03.2024 - Current
- Communicated with team members to enforce deadlines and quality standards.
- Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
- Scheduled production timelines and project milestones to foster quality and c.
- Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous growth.
- Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
Mortgage Loan Processor/Team Lead
Bank of the West
07.2015 - 03.2024
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Processed mortgage loan applications accurately and successfully for over 24 years.
- Communicated with originator and applicant concerning progress of loan file.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
Education
Associate of Science - Paralegal
Kaplan University
Omaha, NESkills
- Team development
- Remote team management
- Attention to detail
- Workload balancing
- Workflow Analysis
- Quality monitoring
- Problem-solving abilities
- Multitasking
- Data analysis
- Adaptability
- Production coordination
- Operations management
Certification
Public Notary
Timeline
Workflow Coordinator
BMO Bank
03.2024 - Current
Mortgage Loan Processor/Team Lead
Bank of the West
07.2015 - 03.2024
Associate of Science - Paralegal
Kaplan University