Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Munoz

Corpus Christi

Overview

11
11
years of professional experience

Work History

Manufacturing technician

James Avery
09.2023 - Current
  • Display strong time management and organization skills to meet and exceed goals for production in a fast paced environment.
  • Acquired two skills in one year. The first being bench where you utilize tools to clear imperfections from each piece of jewelry. The second is Mechanical finish where you need to maintain high attention to detail while working quickly to meet production goals.
  • Was tasked with learning our new system to do mpm training for finish shop.
  • Tasked with starting the 5s process in mechanical finish to have better flow and organization.
  • Collaborate with team members to enhance efficiency to meet our daily goals.
  • Apply communication skills to support team and ensure a coordinated production process.
  • Train the new associates in mechanical finish.
  • I maintain an exceptional quality and production score.


Customer Service Representative

Direct Energy
07.2015 - 06.2016
  • Make and answer phone calls on behalf of direct energy and sister companies to assist in making bill payments, and answering any questions they may have about their accounts
  • Develop customized repayment solutions designed for each individual customers needs if needed.
  • Resolved customer inquiries efficiently, ensuring a high level of satisfaction and retention.
  • After four months I was pulled from operations to provide support to my peers, fostering a knowledgeable and effective team environment.
  • Implemented best practices for complaint resolution, reducing escalation rates.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Kitchen Prep

Vino Mio
08.2014 - 04.2015
  • Manage grocery lists to ensure kitchen was fully stocked for the night ahead.
  • Prep ingredients with precision and consistency to support kitchen operations.
  • Maintain a clean, organized, and sanitary work environment to remain in health compliance.
  • Assisted with catering events, showing flexibility, teamwork, and a commitment to the quality and consistency of our expected service.
  • Maintained strong attention to detail in Prep, presentation, and cleanliness to uphold our reputation and our customers expectations.

Education

High School Diploma -

Hondo High School
Hondo, TX
05-2012

Skills

  • Safety protocols
  • Good manufacturing practices
  • Equipment troubleshooting
  • Adaptive problem solving
  • Process improvement
  • Equipment preparation
  • Staff training

Timeline

Manufacturing technician

James Avery
09.2023 - Current

Customer Service Representative

Direct Energy
07.2015 - 06.2016

Kitchen Prep

Vino Mio
08.2014 - 04.2015

High School Diploma -

Hondo High School

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Kirsten Munoz