Kirsten "Nat" DaSilva
Denver,CO
Summary
Resourceful Assistant known for high productivity and efficiently completing tasks. Specializes in time management, problem-solving, and communication skills. Excels in environments requiring ability to effectively prioritize work and manage complex schedules. Known for strong interpersonal skills, adaptability, and capability to thrive under pressure.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Ophthalmic Scribe/Technician
Insight Vision Group
10.2024 - Current
- Transcribed examinations for high-volume physicians and kept clinic in orderly flow.
- Developed internal resources to improve team efficiency and access to information.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Communicated with patients regarding scheduling and follow-up appointments.
- Acted as a liaison between departments to enhance communication flow.
- Performed and trained staff in pre- & post-operative patient preparation and instruction.
- Demonstrated knowledge of best billing practices to increase clinic revenue while maintaining accuracy of charting.
- Educated patients on diagnosed medical conditions and available treatments, ensuring informed consent was maintained at all times.
- Followed clinicians throughout shift in high-volume, busy environments.
- Organized office logistics, including supply inventory and equipment maintenance.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Prepared documents such as reports, presentations, agendas, and correspondence.
Certified Ophthalmic Scribe/Technician
Tomoka Eye Associates
06.2024 - 10.2024
- Transcribed examinations for high volume and internationally acclaimed physicians such as Dr. Timothy Root.
- Demonstrated the capability to work up patients in a timely and accurate manner according to physician preferences and company protocol.
- Answered incoming calls and emails promptly while managing the physician's schedule accordingly.
- Demonstrated advanced knowledge of medical diagnoses and performed relevant testing in advance of provider request.
- Screened telephone calls and inquiries and directed as appropriate.
- Performed pediatric workups on mentally impaired and non-verbal patients with patience and efficiency.
- Prepared examination rooms and ensured necessary supplies were available.
- Provided administrative support including filing, billing, and insurance processing tasks.
Certified Ophthalmic Scribe
International Eye Associates
07.2023 - 06.2024
- Obtained IJCAHPO OSC certification within 9 months of hire to improve and expand knowledge base relevant to job function.
- Maintained a smooth flow of patients to the physician, altering the test sequence as required.
- Assisted ophthalmologist with patient care by taking detailed notes during patient examinations and entering information into electronic health records.
- Coordinated scheduling of office visits and surgeries with appropriate staff members.
- Managed inventory control of clinical medications, samples, PPE and office supplies.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Assisted in transition between, and transcription of, written health records into EMR system during office practice merger.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Prepared and sent patient documentation to physician for approval according to facility specific procedures.
- Followed physicians throughout shift in high-volume, busy environments.
- Actively participated in continuing education courses related to Ophthalmic scribing techniques.
- Provided support to physicians with data entry for clinical encounters, laboratory results, diagnostic imaging reports, medication reconciliation and other tasks as needed.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Prepared patient charts prior to appointment by gathering all relevant information from previous visits or outside sources.
- Educated patients about medications, procedures and physicians instructions.
- Ensured all medication requests were submitted and responded to in a timely manner.
- Assisted in the creation of post-operative education materials to increase patient compliance with medication instructions.
- Advised and instructed front office staff on proper pre-appointment triage and most pertinent information to gather while scheduling appointments.
Logistics Account Executive
Total Quality Logistics
04.2022 - 07.2023
- Managed logistics operations for multiple high-volume business accounts with accuracy and 24-hour availability.
- Generated employee-facing newsletters and coordinated team building events.
- Oversaw the generation of $90,000.00 in quarterly revenue.
- Analyzed shipment data to optimize routing and reduce costs.
- Managed domestic and international logistics for a variety of companies.
- Provided insight to customers through regular market updates to help customers make informed operational decisions.
- Coordinated freight shipments between carriers and clients to ensure timely delivery.
- Dispatched and managed long-haul FTL and LTL carriers.
- Trained incoming colleagues on necessary job functions and daily operations.
- Analyzed market trends to identify potential opportunities for business growth in logistics.
Education
Associate Of Arts - Culinary
Daytona State College
Daytona Beach, FL01-2019
High School Diploma -
Atlantic High School
Port Orange, FL01-2017
Skills
- Customer Service & Client Care Oriented
- Technologically Apt
- Advanced Administrative Knowledge
- Staff Training & Development
- Detail-Oriented
- Strong Work Ethic
- Excellent Communication
- Research and analysis capabilities
- Workflow optimization
- Billing and coding
- Editing and proofreading
- Multitasking and organization
- Workload management
- Meeting scheduling
- Business correspondence
- Marketing assistance
- Schedule and calendar management
- Event planning experience
Certification
- Microsoft Office Specialist (MOS)
- Basic Life Support (BLS) & CPR Provider
- IJCAHPO Certified Ophthalmic Scribe (OSC)
- ORA, LenSx & SmartCataract
References
Insight Vision Group
Teresa Carlson, Optometrist & Refractive Surgery Department Head 303-910-6255
Amber Ary, LASIK Department Manager 720-434-1959
Stephanie Muylaert, Glaucoma Specialist & Surgeon 713-412-7476
International Eye Associates
Karen Ligosh, Office Manager 407-779-0094
Total Quality Logistics
Samuel Alexander, Sales Group Leader- Daytona 386-409-1776
Ethan Goodwin, Group Sales Manager- Daytona/San Antonio 386-235-1079
Christopher Fassi, Customer Service Coordinator 407-808-0779
Timeline
Certified Ophthalmic Scribe/Technician
Insight Vision Group
10.2024 - Current
Certified Ophthalmic Scribe/Technician
Tomoka Eye Associates
06.2024 - 10.2024
Certified Ophthalmic Scribe
International Eye Associates
07.2023 - 06.2024
Logistics Account Executive
Total Quality Logistics
04.2022 - 07.2023
Associate Of Arts - Culinary
Daytona State College
High School Diploma -
Atlantic High School