Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kirsten Newlin

Bensalem,PA

Summary

Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Looking forward to start next professional journey into the mental health field.

Overview

6
6
years of professional experience

Work History

Pet Care Specialist- Lead

Petsmart
Fairless Hills, PA
10.2017 - Current
  • Communicated with clients about schedules, requirements and animal personalities.
  • Spent time with cats to provide companionship and human contact.
  • Administered regular and special medications for pets.
  • Cared for gerbils, guinea pigs, hamsters and more.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Answer over 20 calls per day including core store phone calls and department specific calls.
  • Increased communication by creating and maintaining group chats for both Petcare and Cashier associates.

Peer Mentor (Student Job)

Arcadia University
Glendside, PA
01.2021 - 05.2021
  • Shared resources, opportunities and activities to support mentee's learning and development.
  • Offered support to student taking entry level class.
  • Helped Professor with Zoom classes to provide smooth learning experience.
  • Help about 50 students (between multiple classes) per meeting.
  • Performed duties to help professor run class efficiently.
  • Helped students develop organizational, time management and study skills

Cashier

Bath and Body Works
Bensalem, PA
09.2020 - 01.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs

Front Desk

Arcadia University
Glenside, PA
08.2019 - 01.2020
  • In Visit Center, Answering phone, Setting up visits for incoming students and families, setting up tour groups on weekends, setting up presentation room
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Established about 40 tours per month (depending on tour events).

Assistant

Amquip Crane Rental
Trevose, Pa
06.2015 - 08.2015
  • Answering phones, Filing, Transfer files to electronic versions.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Transferred about 4 filing cabinets full of fills to electronic form and organized into different files in span of summer job
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery
  • Maintained well-stocked and organized office supply room to aid in inventory management
  • Assisted management with activities to plan and oversee events and programs

Education

Master’s Degree -

Rosemont College, Bryn Mawr
Bryn Mawr, PA
05.2024

Bachelor of Arts - Sociology, Psychology

Arcadia University
Glenside, PA.
05.2021

General High School Diploma -

Bensalem High School
Bensalem, PA
06.2017

Skills

  • Customer service, basic computer skills, Quick learner
  • Microsoft Office
  • Mail Sorting and Distribution
  • Data Confidentiality
  • Basic Mathematics
  • Meeting Coordination
  • Verbal and Written Communication
  • Office Administration
  • Data Entry
  • Time Management
  • Document Control
  • Team Collaboration
  • Task Prioritization

Accomplishments

    Employee of the Month, Junior Cheer Coach Award, Organized memorial group for Suicide Awarenes Walk.

Additional Information

  • Awards , Junior coach award (2015ish) for coaching Cheerleading, Associate of the month

Timeline

Peer Mentor (Student Job)

Arcadia University
01.2021 - 05.2021

Cashier

Bath and Body Works
09.2020 - 01.2021

Front Desk

Arcadia University
08.2019 - 01.2020

Pet Care Specialist- Lead

Petsmart
10.2017 - Current

Assistant

Amquip Crane Rental
06.2015 - 08.2015

Master’s Degree -

Rosemont College, Bryn Mawr

Bachelor of Arts - Sociology, Psychology

Arcadia University

General High School Diploma -

Bensalem High School

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Kirsten Newlin