Kirsten Norington
Columbus,OH
Summary
Highly enthusiastic Customer Service Professional committed to addressing customer concerns with speed, and accuracy. Energetic with strong time management skills who thrives in a fast-paced dynamic environment.
Overview
12
12
years of professional experience
Work History
Accounting Technician
Defense Finance And Accounting Services
11.2023 - Current
- Exceeded the production rate required for the day
- Processed more than 30 payments a day
- Personally trained new team members
- Prioritized overages daily to prevent additional interest penalties.
- Independently monitored workload to ensure the overage invoices are within the agency's goal.
- Promptly report problems or discrepancies in invoices to the leads or supervisor.
- Conducts pertinent research to ensure adjustments are made for withholding, quantity variations, quantity overruns, MAAPR discrepancies, missing contracts/modifications, liquidation, contractor cited adjustments, and accounting station corrections as required. Recognizes conditions that will affect the payment of an invoice and takes the proper action in preparing the adjustments
- Research contractual documents and disbursement histories to find erroneous payments and determine the proper course of action.
- Demonstrate the ability to work outside the scope of normal day-to-day assignments and to take on additional workload.
- Participates in team meetings and shares valuable work experiences with other team members to foster a harmonious working environment.
SECRETARY EXECUTIVE
LOADS IN ORDER
03.2022 - 11.2023
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Checked that each scheduled route was appropriately covered by delivery drivers.
ACCOUNTING TECHNICIAN
DFAS- Defense Finance Accounting Service
01.2018 - 03.2022
- Reviewed and examined accounting documents verifying the accuracy and completeness of data and determined necessary processing actions.
- Reviewed documents for correct authorizations and validity of accounting classifications, process manual invoices, and inputting data verified against source documents into automated accounting systems (SAP GUI).
- Responsible for moderately complex research and analysis of customer invoices, other various accounting documents, and requests received through an internal shared inbox system.
- Assisted with data input for demand spreadsheet including current debts, bill of collection numbers, notes, etc. Tasking demands to technicians for processing and reassigning if required. Completing demand packages by compiling necessary data and backup documentation to be sent with debt letters to vendors that have been overpaid.
- Required to abide by all applicable regulatory and department practices and procedures.
ACCOUNTING MAINTENANCE CLERK
DFAS- Defense Finance Accounting Service
10.2016 - 01.2018
- Perform various duties involving the maintenance of ledgers or accounting data.
- Balancing, reconciling and researching discrepancies; assisting higher graded technicians in maintaining more complex accounts; receiving a limited variety of accounting documents and/or transactions.
- Reviewing and examining accounting documents verifying the mathematical accuracy and completeness of data and determining necessary processing actions.
- Reviewing documents for correct authorizations and validity of accounting classifications; classification of a group of related transactions to proper account codes; posting and inputting data verified against source documents into automated accounting systems.
- Work involving maintaining or reconciling accounts and accounting records.
- Account Maintenance Clerk Project: Cleared backlog of approximately 1200 Demand Packages in order to recuperate debt owed to the government from multiple vendors.
- Idoc Project: Assisted Intermediary Document (Idoc) Team with over 650 open Idocs as far back as 2015.
CUSTOMER SERVICE SPECIALIST
ALLIANCE DATA SYSTEMS
12.2013 - 10.2016
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Maintained up-to-date records at all times.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Ran reports and supplied data to fulfill customer report requirements.
Skills
- Account Reconciliation
- Project Management
- Quality Control
- File Systems Management
- Policy and Procedure Analysis
- Process Improvement
- Financial Management
- Customer Service
- Microsoft Office/Outlook
- Systems
Timeline
Accounting Technician
Defense Finance And Accounting Services
11.2023 - Current
SECRETARY EXECUTIVE
LOADS IN ORDER
03.2022 - 11.2023
ACCOUNTING TECHNICIAN
DFAS- Defense Finance Accounting Service
01.2018 - 03.2022
ACCOUNTING MAINTENANCE CLERK
DFAS- Defense Finance Accounting Service
10.2016 - 01.2018
CUSTOMER SERVICE SPECIALIST
ALLIANCE DATA SYSTEMS
12.2013 - 10.2016
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