Kirsten Norton
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
General Manager
Cheba Hut Toasted Subs
06.2024 - Current
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant General Manager
Cheba Hut Toasted Subs
12.2022 - 06.2024
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, and schedules.
Crew Member/Shift Lead
Cheba Hut Toasted Subs
08.2021 - 12.2022
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
Bartender
Long Wongs
03.2020 - 08.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Front Desk Agent
Marriott Vacation Club
06.2016 - 04.2018
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Centennial High School
Peoria, AZ12.2013
Skills
- Inventory management and ordering
- Customer service and assistance
- Exemplary communication skills
- Accountability and Work Ethic
Timeline
General Manager
Cheba Hut Toasted Subs
06.2024 - Current
Assistant General Manager
Cheba Hut Toasted Subs
12.2022 - 06.2024
Crew Member/Shift Lead
Cheba Hut Toasted Subs
08.2021 - 12.2022
Bartender
Long Wongs
03.2020 - 08.2020
Front Desk Agent
Marriott Vacation Club
06.2016 - 04.2018
High School Diploma -
Centennial High School
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